C1 Company Overview: ConvergeOne: 1 Contact, 1 Connection, 1 ChoiceConvergeOne is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is ConvergeOne.Charged By Greatness video:https://www.dropbox.com/s/62ewzbd6hglwker/ConvergeOne%20FINAL.mp4?dl=0 Overview: SummaryThis is an onsite position supporting the FBI, based in the Washington DC Headquarters. The UC Subject Matter Expert (SME) will have overall responsibility for the design and integrity of the multi-vendor enterprise UC solution (Avaya and Cisco cores) based on communications industry standards utilizing Session Initiation Protocol (SIP). To include the design, implementation, configuration, troubleshooting, daily operation and upgrading of core Avaya Aura Products including: System Manager, Session Manager, Communications Manager, Media Server, Voice Gateways, SIP trunking, and SIP endpoints. This role should be experienced in performing installations and upgrades of the Avaya suite of products and have a thorough expertise and understanding of Voice/VoIP Devices and their configurations, including but not limited to PBXs, switches, routers, voicemail, servers and handsets. Responsibilities: Essential FunctionsAnalyzes and translates business requirements and user needs into engineering, design, and technical specifications to support telecommunications infrastructureProvides expert support for security posturing and configuration of the voice systemsIterates and improves the existing network and telephony CoreDesigns and improves interfaces with enterprise services (network management, directory services, security incident and event management services, life-safety technology integration, etc.)Improves interfaces for future unified communications enhancementsDefines requirements supporting unified communications enhancements and agency enterprise servicesProvides Voice/VoIP design, architecture, and engineering supportProvides expert support for security posturing and configuration of the voice systemsPossesses experience in designing phone and network systems that comply with Enterprise infrastructure standardsEnsures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performanceAdditional Specific Duties and ResponsibilitiesWorks at customer site in Washington DC metropolitan area Qualifications: Required QualificationsAbility to comfortably interact with peers and customer representatives of all responsibility levels to perform required job functionsAbility to work under pressure, handle a variety of work assignments simultaneously, prioritize work and be held fully responsible for decisionsAbility to analyze information, make recommendations, and develop reports and presentations.Active participation in design and code reviewsAt least (10) years of experience on VOIP projectsAt least 5 years designing and delivering VoIP projects using the Avaya suite of supporting hardware and applicationsBS/BA or equivalent experience with telecommunications servicesAvaya Certifications or Credentials for Aura platformsDoD Top Secret Security ClearanceDesired/Preferred QualificationsAdvanced Avaya or Cisco UC certification Additional Information: Work EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.EEO Statement ConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. Overview (Text Only): Summary This is an onsite position supporting the FBI, based in the Washington DC Headquarters. The UC Subject Matter Expert (SME) will have overall responsibility for the design and integrity of the multi-vendor enterprise UC solution (Avaya and Cisco cores) based on communications industry standards utilizing Session Initiation Protocol (SIP). To include the design, implementation, configuration, troubleshooting, daily operation and upgrading of core Avaya Aura Products including: System Manager, Session Manager, Communications Manager, Media Server, Voice Gateways, SIP trunking, and SIP endpoints. This role should be experienced in performing installations and upgrades of the Avaya suite of products and have a thorough expertise and understanding of Voice/VoIP Devices and their configurations, including but not limited to PBXs, switches, routers, voicemail, servers and handsets.