ADMINISTRATIVE TECHNICIAN I (CODE ENFORCEMENT)

Location
Arlington, Virginia
Salary
$41,808.00 - $63,897.60 Annually
Posted
Jun 17, 2021
Closes
Jun 24, 2021
Ref
1280-21D-CBO-HQ
Industry
Specialty Trades
Hours
Full Time
Position Information

Arlington County's Department of Community Planning, Housing and Development (CPHD) is seeking a Code Enforcement Technician I to join the Code Enforcement team of our IAS-accredited, award-winning Inspection Services Division.

The Inspection Services Division is responsible for working with Arlington citizens and developers to build and maintain property throughout the County. Our Code Enforcement section enforces the Virginia Statewide Building Code and other local ordinances relative to the maintenance of conditions at existing properties. The candidate in this position will report directly to the Code Enforcement Manager and will provide vital administrative support to the Code Enforcement team.

Specific duties include:
  • Managing primary communications, disputing resolution, and case intake for the Code Enforcement Program;
  • Providing customer service support, including status updates and inter-agency referrals;
  • Providing administrative support to a mobile workforce;
  • Identifying, supporting and communicating staff actions and deadlines using available technologies;
  • Assisting in team civic representations, initiatives and training with other agencies and as a member of a task force;
  • Preparing correspondence and processing Freedom of Information Act (FOIA) requests and high-level responses for the County Manager and the County Board;
  • Monitoring and maintaining supplies, equipment, and resources at required levels for the enforcement program; and
  • Processing invoices and payments related to enforcement program initiatives.
The successful candidate in this position will be:

  • Technologically savvy, has impeccable customer service skills, which include excellent written and oral communication, and has experience multi-tasking to aid in complaint resolution; and
  • A team-player individual with experience working in a collaborative environment who would love the opportunity to achieve the shared goals of the Department, Division and County.


Selection Criteria

Minimums: High school, vocational school, GED certificate, or the equivalent, plus two years of experience in progressively responsible administrative and customer service position. Up to one year of this experience must be in an area related to code enforcement and inspection services.

Substitution: Successful completion of college coursework from an accredited college or university can be substituted for the experience requirement on the following basis: 2 years = six months of experience. Education may not substitute for more than 18-months of experience.

Desirables: Preference will be given to applicants with experience in one or more of the following:
  1. Working on a team in a professional, high-profile, fast-paced environment;
  2. Prioritizing competing demands;
  3. Triaging constituent/client requests and seeking resolution; and/or
  4. Proficiency in Microsoft Office.


Special Requirements

A pre-hire background check will be made on all candidates who are selected for employment. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

Additional Information

This is a 40-hour per week position with core work hours generally between 8:00 a.m. and 5:00 p.m. Monday through Friday. Due to the nature of the work, there are some limited requirements to assist in overtime meetings that may occur outside of core work hours.

Your responses to the supplemental questionnaire are considered part of the selection process and are required for this position. Please do not give "see resume" as a response to the questions. Incomplete applications will not be considered. In order to receive full credit for your experience, please ensure that you have included details of all relevant work experience on your application and have completed the Supplemental Questionnaire in its entirety.

The salary listed at the top of this announcement is for FY22, effective July 1, 2021.

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website: www.arlingtonva.us/pers.

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan.

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.

Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.

01

What is your highest level of education?
  • High school, vocational school, GED certificate, or the equivalent
  • Some College
  • Bachelor's Degree
  • Other


02

How many years of experience in public administration performing program functions or duties related to code enforcement and inspection services do you have?
  • None
  • Less than six months
  • 6 months but less than 1 year
  • 1 year but less than 2 years
  • 2 years but less than 3
  • 3 years or more


03

Check the appropriate boxes that describe your experiences as related to the desirable criteria: (Check all that apply)
  • Working on a team in a professional, high-profile, fast-paced environment
  • Prioritizing competing demands
  • Triaging constituent/client requests and seeking resolution
  • Proficiency in Microsoft Office
  • None of the above


04

Please describe your experience working directly in public administration performing program functions or duties related to planning, zoning, or land use. If you do not have this experience, type N/A.

05

Please indicate if you have any of the following experience (check all that apply):
  • Working on a team in a professional, high-profile, fast-paced environment
  • Prioritizing competing demands
  • Triaging constituent/client requests and seeking resolution
  • None of the above


06

Please describe your work experience in the areas checked above to include the name of the employer(s), the type(s) of work performed, and the date(s)of employment. If you do not have this experience, please respond with "n/a".

07

Describe your experience with Microsoft Word, Excel, Outlook, or similar software. Please give specific details pertaining to the software used, your level of proficiency, and type of documents created.

Required Question

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