Overview

The Client Supply Demand Specialist will be the contact for one or more client teams overseeing the fulfillment of demand, collaborating with Talent Fulfillment Practitioners, Resource Pool Supply Demand Practitioners, and others. Ensure role information is properly logged, and that candidates are promptly proposed to and evaluated for those roles. Seek to create/optimize project resource plans for both existing and future work. They may also design, build and communicate HR programs, processes, practices, roles and technology requirements. Individuals with previous recruiting experience have transitioned well in these roles.

Role Responsibilities

This role includes some or all of the following key responsibilities:

• "Create and Optimize" project resource plans by: understanding new demand via new business or client meetings; providing perspective on resource availability/challenges; analyzing and identifying cost to serve improvement opportunities based upon current/proposed resource mix (workforce, pyramid, location, contractor etc.) and working with Resource Pools to address sourcing challenges and improvement opportunities.

• Responsible for analyzing open role requirements, identifying resourcing risks, coordinating with the resource pool/ fulfillment channels.

• Responsible for all client demand - helping to manage open roles, coordinating amongst various resource pools, prioritizing roles, and escalating issues. Their scope includes all roles regardless of channel (e.g. including contractors, client specific hires, etc.)

• Work with Resource Pool Specialists, Recruitment, Talent Fulfillment Specialists, Procurement, SWF, Delivery Center, etc. to provide a fully coordinated sourcing plan

• Balance the "transactional" and the "strategic" elements of client level supply/demand management

• Responsible for effective service delivery of all client supply and demand related processes

• Review metrics and reporting related to the resource pipeline, client response time, average age of demand, overdue demand etc. Seek to eliminate barriers to effective staffing.

• Analyze resourcing risks, concerns and mitigation options and discuss analysis with delivery leadership and confirm approach

• Provide/Contribute to the analysis/summary of open/overdue demand from a "supervised" perspective to CSGs/OU/OG leadership, highlighting any areas of risk or concern

• Comfortable working in a virtual environment and ability to work from a home office with no outside distractions.

• Strong multi-tasking and organizational skills and ability to prioritize work responsibilities independently.

• Comfortable working and collaborating with senior leadership in an organization.

• Understanding virtual meeting etiquette (being punctual, limit of personal discussions, friendly tone, etc).

Required Skills - 2+ years of experience in the following required:

• Human Resources experience

• Excel common skills needed are: sorting, filtering, adding/deleting columns or rows, formatting changes, pivot creation (nice to have), vlookup(nice to have)

• Workforce scheduling

• Talent management

• Supply demand management

• Stakeholder management

Preferred Skills - experience in the following preferred:

• Delivering HR services to internal/ external clients

• Microsoft Outlook

• SharePoint

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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.