IT Specialist (IT Operations Manager) - DIRECT HIRING AUTHORITY

Employer
USAJobs
Location
Washington, D.C
Posted
Jun 15, 2021
Closes
Jun 18, 2021
Hours
Full Time
Duties

Summary

Announcement may be used to fill similar positions within 90 days of the closing date.

This announcement will be used to fill vacancies through OPM-authorized Direct Hire Authority (DHA) for IT Specialist (Information Security and Cybersecurity), GS-2210-09 through GS-2210-15; 5 U.S.C. 3304(a)(3), 5 CFR part 337.

This position is processed under Direct Hire authority. Veterans' Preference and Category Rating procedures DOES NOT APPLY.

For more information, click here :

About this agency
Learn more about this agency

Responsibilities

Due to the current events surrounding COVID-19, telework will be mandatory. When it is determined that EXIM will be moving to the reopening phase, the expectation will be to physically return to the office. Telework days and any waiting periods for eligibility will be determined at that time.

This position is located in the Office of Information Management and Technology (CIO), Infrastructure Engineering Unit at the Export Import Bank of the United States (EXIM).

At the full performance level, duties include, but are not limited to:
  • Serves as an IT Operations Manager and is responsible for daily IT Infrastructure operational support and management activities which consist of customer support, commodity computing support, commercial off-the-shelf (COTS) & Government off-the-shelf (GOTS) applications support, helpdesk operation, overseeing contractor's work and their day-to-day activities which consist of installation, maintenance, repairs, and replacements of IT hardware, software, and office productivity applications, including desktops, laptops, mobile devices, servers, storage (SAN), operating systems, network devices, datacenter equipment, backup systems, Internet/Intranet, LAN/WAN, cloud services, network, systems and security engineering work.
  • Maintaining the assets inventory and software/hardware licenses by ensuring that deployed hardware and software are compliant with the terms and conditions of the procurement, license terms, warranty, security, and service level agreements.
  • Assisting the IT Director by providing budgeting, IT assets refresh plan, preparing task orders, invoice tracking and timely authorization for payments, allocation, and evaluation for exceptional contractor performance, tracking of budget and schedules and/or level of effort for contractor performance ensuring costs, schedules and levels of effort and deliverables are consistent with the contracts.
  • Monitoring and overseeing the security of the agency's IT infrastructure and components by designing, modifying, enhancing, testing, and implementing standard baseline configurations for deployed workstations, servers, appliances, network components and client software by ensuring adherence to applicable Government regulations, policies, and standards for IT security and Privacy as defined by the agency's policies and procedures.


Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status
No

Promotion Potential
14

Requirements

Conditions of Employment

  • U.S. Citizenship
  • Background and Security/Suitability Investigation
  • You may be required to serve a one year probationary period
  • Specialized experience MUST be documented on your resume
  • Current or Former Political Appointees: If you are, or have been employed in the last 5 years, you must disclose this information. Failure to do so may result in disciplinary action including removal from Federal Service.


Qualifications

Specialized Experience (Credit for Specialized Experience on resume must reflect 40 hours/Full-time per week for each period of work):

GS-14: You must have one (1) year of specialized experience that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the GS-13 level in the Federal Government. Specialized experience includes:
  • Experience overseeing Information Technology (IT) projects supporting infrastructure engineering and operations in the areas of systems, network and security operations;
  • Experience overseeing helpdesk operations and management, customer outreach and training;
  • Experience evaluating contract performance, budgeting, invoice tracking and timely authorization for payments; and
  • Experience serving in the capacity of a Contracting Officer Representative (COR) for IT Help Desk, End-User Support, Network Operations and Engineering, and IT Operational Security Services projects.
In addition to the Specialized Experience noted above, applicants must also meet and demonstrate the IT-related experience demonstrating each of the four competencies listed below:
  • Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
  • Customer Service: Anticipates and meets the needs of both internal and external business partners and customers (any individuals who use or receive the services or products that your work unity produces including the general public, individuals who work in the agency, other agencies, or organizations outside the Government). Provides information or assistance. Delivers high quality products and services; is committed to continuous improvement. Effectively manages customer relationships.
  • Oral Communication: Makes clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information, as needed. Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience. Facilitates an open exchange of ideas to ensure all group input is considered. Handles technical, sensitive, or controversial topics with agility involving executives/managers as appropriate.
  • Problem Solving: Identifies and analyzes problems, weighs relevance and accuracy of information, generates and evaluates alternative solutions, and makes sound recommendations.
Education cannot be substituted for experience at the GS-14 grade level.

For qualification determinations, your resume must contain the following for each work experience listed:
  • Organization/Agency's Name
  • Title
  • Salary (series and grade, if applicable)
  • Start and end dates (including the month and year)
  • Number of hours you worked per week
  • Relevant experience that supports your response to the specialized experience that is stated in the job announcement
If your resume does not contain this information, your application may be marked as incomplete and you will not receive consideration for this position.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.

Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accreditation for foreign study. Please visit the following links for more information:
  • http://www.naces.org
  • http://www.fceatlanta.com
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Additional information on the qualification requirements is outlined here .

All requirements must be met by 06/17/2021, the closing date of the announcement.

Education

Additional information

Current or Former Political Appointees: Pursuant to the Office of Personnel Management (OPM) oversight authority under section 1104(b)(2) of title 5, United States Code (U.S.C.) and section 5.2 of title 5, Code of Federal Regulations, OPM requires agencies to seek their approval prior to appointing any current or former political appointee to a permanent position (without time limits) in the civil service. A former or recent political appointee is someone who held a political appointment covered by OPM's policy within the previous 5-year period. OPM's oversight in this area safeguards merit system principles as well as fair and open competition free from political influence. If you are currently employed, or have been employed within the last 5 years, you must disclose this information. Failure to disclose this information could result in disciplinary action including removal from Federal Service.

Please visit the following link for the types of political appointments.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the Federal government, you are not CTAP/ICTAP eligible. Information about ICTAP or CTAP eligibility can be found by clicking here to access OPM's Career Transition Resources website.

Veterans: All veterans must meet the qualification requirements of the position for further consideration. For more information on veterans' preference, please click here .

Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law.

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be made on a case-by-case basis.

Ethical Standards/Financial Disclosure:

EXIM is committed to the highest ethical standards. As an employee, you will be covered by the criminal conflict of interest statutes and the Standards of Ethical Conduct for Employees of the Executive Branch. You will be required to complete new employee ethics training within 3 months of your appointment.

If this position is subject to financial disclosure requirements (either public or confidential depending upon your position), you will be required to complete a new entrant financial disclosure report within 30 days of your appointment.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this position based on how well you meet the qualifications above.

This position is processed under a Direct Hire authority; therefore, veteran's preference and Category Rating procedures do not apply.

Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are minimally qualified for this position, your resume and supporting documentation will be referred to the selecting official for employment consideration.

You will be notified by email if your application is forwarded to the hiring official for further consideration.

If it is determined that your technical competencies do not meet the proficiency requirements for this position to move forward to the next evaluation stage, you will be notified by email.

Background checks and security clearance

Security clearance
Other

Drug test required
No

Position sensitivity and risk
Moderate Risk (MR)

Trust determination process
Credentialing , Suitability/Fitness

Required Documents

Your application package should include the following documents:
  • Your Resume (applicants are required to submit a resume with job title, series/grade (if federal employee), duties and accomplishments, employer's name, starting and ending dates of employment, number of hours worked per week, and annual salary). If your resume does not contain this information, your application may be marked as incomplete and you will not receive consideration for this position.
  • Proof of Veteran's Preference - DD-214 (Member 4 Copy), if you are a veteran. Additionally, applicants claiming 10-point preference must complete Standard Form (SF)15, Application for 10-Point Veteran Preference, as well as additional documentation required by the SF-15, such as a VA letter, if applicable. If a DD-214 (Member Copy 4) is not available, other documentation listing the beginning and ending dates of active service and the type of discharge must be submitted to verify eligibility.
  • Unofficial Transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment.
  • Proof of U.S. accreditation for foreign study, if applicable.
  • Special Priority Selection rights under CTAP or ICTAP: Submit a copy of your agency notice, copy of your most recent performance appraisal (with at least a satisfactory rating), and your most current SF-50 position title, grade level, and duty location, if applicable.
  • Submission of any required documents listed in vacancy announcement, if applicable.
Please note that if you do not provide all required information/documents, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

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