Technical Support Specialist III

Location
Washington, DC
Posted
Jun 15, 2021
Closes
Jun 18, 2021
Ref
9041
Hours
Full Time
Clearance Required:

Public Trust

Education Required:

HS/GED

US Citizenship:

Why MIL?

MIL is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you. Whether you're fresh out of college or the military or well into your professional services career, MIL has great job opportunities that might be right for you.

Here at The MIL Corporation, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here, and it truly shows through our various recognitions & awards. Some of our most recent awards include:
  • 2020, 2019, 2018, & 2017 Top Workplaces Award, The Washington Post (Washington, D.C.)
  • 2020, 2017 Top Workplace Award, Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine (South Carolina)
  • 2019 & 2018 Certified Great Workplace, Great Place to Work®
  • 2018 Fortune, Great Place to Work: Best Place to Work for Diversity
  • 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, The MIL Corporation welcomes you. Become a part of something greater, where you, the people, make the difference.

Summary

The MIL Corporation seeks a Level 3 Technical Support Specialist to support a Federal government client at one of our Washington, DC Metropolitan area locations.

Responsibilities
  • Diagnosis and resolution of software and hardware incidents, including operating systems and across a range of software applications.
  • Perform problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
  • Handling of support requests and incidents as well as ensuring the team's customer satisfaction is kept at a high level.

Required Qualifications
  • 2+ year previous leadership of a fast paced Tier I or Tier II service desk / desktop support environment.
  • In-depth knowledge of Tier II desktop hardware / software support.
  • 2+ years previous Tier I / Tier II desktop hardware / software support.
  • Working knowledge of Microsoft Windows client operating systems as well as various software packages including Microsoft Office and Adobe Creative Suite.
  • Microsoft System Center Configuration Manager (SCCM)
  • Encryption Software (e.g. McAfee Encryption, Truecrypt, bitlocker)
  • CompTIA A+ certification (active)

Desired Qualifications

Bachelors or Associates Degree

Education

HS/GED

Clearance

Public Trust

The MIL Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Similar jobs