Client Service Specialist

Bethesda, MD
Jun 14, 2021
Jul 14, 2021
Customer Service
Full Time
Role: Client Service Specialist (Customer Service)

About Our Company

Its not just a job. Its a mission. If youre as passionate as we are about empowering the small businesses of America, then youll be right at home with us.

Rapid Finance is the nation's leading provider of alternative financing solutions for small and mid-sized businesses. When traditional sources of funding are beyond reach, we open doors for small business owners. By providing access to working capital, Rapid Finance helps growing businesses achieve their goals and reach even higher.

Our company is expanding. We are aggressively investing in our people and technology to create a best-in-class experience for our clients. Let us invest in you.

About the Opportunity

At Rapid Finance, our goal is to continue to brand our alternative financing programs as one of nations leading products that will help bring increased opportunity to the businesses we serve. We are here to offer business owners working capital options that allow them to grow their business. We are seeking to add a Client Service Specialist to provide excellent support and account management to our merchants/partners with daily transactions; client inquiries via phone and email; and problem resolutions in accordance with company policies.

This position will be located at our home office in Bethesda, Maryland. A day in the life of our Client Service Team may include:
  • Providing quality client service to merchants and partners via phone and email by processing transactions accurately and resolving issues to streamline our internal funding process.
  • Maintain and update client information, fax or email account statements, review account activity, interact with banks and merchant credit card processors.
  • Field inbound calls from main phone line and handle requests or re-routes calls as required; check voice mails and return calls in a timely fashion.
  • Process various request through Salesforce.
  • Work closely with the Sales, Processing, Underwriting and other teams internally to ensure transparency of advances, and work together with partners to find the best solution for our clients.
  • Accurately educate clients about service provided as well as additional Rapid Finance products.
  • Maintain open lines of communication with management on problem areas or escalated issues.
  • Work closely with our third party bank on account management for our clients.
  • Ensure a best in class service every time.

About You
  • Advanced degree beyond high school diploma preferred
  • Minimum 2 years as a Client Service Representative with stable work history in a high call volume environment
  • Financial services industry experience desired but not required
  • Excellent client service and relationship skills
  • Proficient computer operating skills and proven experience with MS Excel and Outlook; the ability to multitask and navigate through multiple screens
  • Experience with is preferred but not required
  • You have basic arithmetic skills

Sound like you? Youll be a serious contender if:
  • You are adaptable. You can be flexible and enjoy working in a team environment. Expect a fast pace, energy, and the occasional flying ping pong ball.
  • You want to make an impact. We are a rapidly growing business, and you will have the opportunity to make a significant impact on our clients, our culture, and our future.
  • You share our passion for the small businesses of America and have a desire to be part of something bigger than yourself.
  • Excellent verbal and written communication. Must speak clearly, use good grammar, with an adequate vocabulary.
  • Strong people skills- friendly, listens well, articulate, self-assured, patient, empathetic, tactful, adaptable, coachable, dependable, motivated with a strong work ethic and high degree of integrity.

Why Rapid Finance?

Rapid Finance seeks the best and brightest. To us, finding and keeping A-talent is as important as closing a million-dollar deal. Thats just one of the reasons why we have been so successful, growing more than 20 percent every year.

Our team benefits from a commuting or parking allowance, employer-matched 401(k), tuition reimbursement, paid time off, and more. Just steps from the metro, our beautiful new office includes a modern open floor plan, free on-site fitness center, a gaming area, stocked kitchen, and other cool amenities.

Discover what a career with Rapid Finance can do for you. Visit our careers page today to learn more about the other opportunities we currently have available.

Rapid Finance is an equal opportunity employer and committed to a diverse workforce.

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