Senior Operations Process Lead, Enterprise Consumer Payment Operations - Richmond, VA
- Employer
- Capital One
- Location
- Richmond, Virginia
- Closing date
- Jul 12, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
Senior Operations Process Lead, Enterprise Consumer Payment Operations - Richmond, VA
Capital One's Enterprise Consumer Payment Operations (ECPO) team is seeking an experienced, results-driven and intellectually curious Sr. Ops Process Lead to manage a team of three associates, and oversee the performance of critical control functions that enable Capital One's business operations to thrive. The successful candidate will have the unique opportunity to assume this role at a critical inflection point and take it to the next level by leveraging meaningful data to monitor and measure the process health of critical payment channels.
As a Sr. Ops Process Lead, you will be exposed to multiple payment channels supported by the enterprise, presenting an opportunity to garner visibility with senior leadership. You will quickly synthesize information and use various tools to track and analyze data trends, while consistently looking for ways to improve, streamline and automate processes. The ideal candidate will be passionate about process analysis, risk mitigation and budget management.
Responsibilities include:
- Assume people management responsibilities for a team of three Ops Associates
- Accountable for team's completion of all next-day end-to-end payment posting reconciliations to ensure customer intent is cared for both timely and accurately
- Track and monitor all posting reconciliation outages through to resolution, escalating to leadership as appropriate
- Measure and report out on vendor SLA performance in support of Quarterly Business Reviews (QBRs)
- Validate completion of all monthly invoice reconciliations and help drive predictability in cost impacts by partnering closely with Process Managers and Third Party Management
- Lead weekly Reporting & Analysis Status update meetings
- Produce meaningful data and elevate that data by analyzing trends and advising payment channel partners on actions that can be taken to improve upon payment processing execution
- Detect deficiencies in existing processes and devise innovative and sustainable solutions
- Collect data and information using analysis and reporting to provide risk transparency to leadership
- Design new controls in support of transformational change initiatives
- Streamline and/or redesign existing control functions to maximize business and operational success
- Ensure regulatory compliance, risk mitigation and control effectiveness in partnership with Well Managed and Risk specialists
- Maintain audit readiness and support timely and accurate documentation requests from Audit, Control Testing and SOX teams
- Act as the ECPO liaison to Business Management for the monitoring, analysis and integration of Critical-to-Quality (CTQ) metrics and reporting tools
- Ensure all of ECPO is compliant with the Commercial Operations Confidence Model minimum requirements for Metrics and Management Routines, and then continually work towards bringing the organization to the next level of maturity
- Identify the need for and lead process improvement efforts, validating operational business controls and maintaining process documentation
- Engage with Process Managers to understand the end-to-end payment experience and leverage available information and data points to drive results
- Close the feedback loop on all issues identified via critical control activities, and drive progressive improvements to help minimize risk
- Drive business success and improve customer experience through critical SOX controls, NACHA guidelines and adherence to Regs AB, E and Z
- Ensure process documentation is kept accurate and up-to-date
- Proactively mitigate risk and quickly escalate and socialize issues with impacted partners
- Collaborate across Payment Operations team to share best practices
·
Basic Qualifications:
- Bachelor's Degree or Military Experience
- At least 5 years of experience in Payment Operations or Business Operations or Process Management or Data Analysis or Business Management or Finance
- At least 5 years of experience using Microsoft Excel or Google Sheets
Preferred Qualifications:
- Master's Degree
- At least 6 years of experience in Financial Services Industry
- At least 6 years of experience in Financial Analysis
- At least 5 years of experience in Risk Management
- Advanced Microsoft Excel or Google Sheets skills
- Tableau user and developer experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert