Loss Mitigation Professional

Freddie Mac
McLean, Virginia
Jun 13, 2021
Jun 15, 2021
Full Time
At Freddie Mac, you will do important work to build a better housing finance system and you'll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation.

Position Overview:

Our customers are internal and external business partners, and we provide support to our partners by addressing delinquent loan transaction issues related to loss mitigation workouts, credit loss, non-compliance and escalations. We assist in reconciling inventory of non-performing loans; identify trends and issues around aged inventory; and recommend and build effective strategies and solutions to resolve said issues that ultimately strengthen overall Servicer/Investor relations.

**This position can be performed currently from a remote location in the U.S. but will require presence in a Freddie Mac office in the future.***

Our Impact:

Team is responsible for many functions and our impact is critical to Non-Performing Loan Operations. We provide assistance to internal/external customers on sophisticated issues, escalations, and loss mitigation workout decisions.

In addition, we conduct Servicer conference calls to discuss performance, successes and challenges, and strategy that will assist in overall performance improvements and help to strengthen working relationships. We review and recommend tools that support improving workflow and process inefficiencies, and provide continuous analysis and oversight of workflows and systems to support operational efficiency; analyze and research Servicer performance trends (aging, defects, volume, etc..) and systems impact, and provide dashboards/status reports to management for insight and up-to-date activity and progress.

Your Impact:

In this role, you will be an integral part of the team and be expected to collaborate with internal and external business partners to address/resolve delinquency and critical issues; manage assigned non-performing loans portfolio(s) and review and provide decisions for loss mitigation workout exceptions.


  • College degree or equivalent experience preferred and familiarity with commonly used software packages required.
  • Servicing knowledge and experience recommended, including but not limited to, loss mitigation with emphasis on Default Management.
  • Excellent verbal and written communication skills; customer-facing communication experience
  • Ability to draw insightful conclusions by analyzing large amount of data and recommend policy, procedural or technology changes.

Keys to Success in this Role:

  • Understand and Drive OUR Focus and Vision
  • Always Deliver Results
  • Be Reliable and Resourceful
  • Put the Customer First
  • Be Innovative and Courageous
  • Be Analytical and Think Critically
  • Be Adaptable and Adopt Change

Current Freddie Mac employees please apply through the internal career site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Time-type:Full time

Job Category:Default Asset Management

FLSA Status:Non-Exempt

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