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Service Designer

Employer
Capital One
Location
McLean, Virginia
Closing date
Jul 12, 2021

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Job Details

Locations: VA - McLean, United States of America, McLean, Virginia

Service Designer

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

We're currently seeking a Service Designer to join Design's Experience Strategy team.

We're passionate about keeping our internal Design teams well managed so they can deliver world-class products that redefine our customers' day-to-day financial activities. If you're enthusiastic about building and executing experiences that enhance the design associate journey and support their growth, we'd love to hear from you.

What You'll Do:

You'll be asked to handle a variety of responsibilities, including:

Collaboration & Connection
  • Collaborating across Design to uncover designer, business, and organizational needs - then translating them into intuitive and engaging services and experiences for internal customers and audiences.
  • Advocating for the customer, which in this case includes the entire Design organization, through human-centered design methodologies (design research, service blueprinting, collaborative work session design and facilitation, rapid prototyping, and frame working) to strategically define ideal designer experiences.
  • Creating and facilitating design-led workshops to engage and build alignment across different stakeholders and teams.
  • Championing prioritization of design-centered product enhancements grounded in research and analysis, such as design thinking and service design methodologies.
  • Connecting with design community peers by learning, sharing, and teaching.
  • Working with partners and teams across various geographies.
  • Embracing and advocating for an experience mindset.


Discovery & Delivery
  • Autonomously leading a service design process by:
    • Working with researchers to understand customer needs and define opportunities through usability and empathy studies.
    • Blueprinting existing and new digital and in-person experiences, identifying opportunities and solutions for improvement and experimentation.
    • Creating process and user flows, journey maps and interaction models, resulting in low- to high-fidelity prototypes, artifacts, and tools.


Visual Communication

  • Supporting effective storytelling and presentation of visual concepts to various stakeholders
  • Creating high-fidelity design assets for acceptance, development, and delivery in partnership with colleagues
  • Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines


Basic qualifications:
  • At least 4 years of experience with User Experience design
  • At least 4 years of Service Design experience, or using Service Design methods and processes
  • At least 4 years of experience with design prototyping tools such as Figma or InVision


Preferred qualifications:
  • Experience planning and/or facilitating workshops with cross-functional teams
  • Experience working in an Agile environment
  • Experience working closely with developers, Product and Tech partners
  • Professional experience with service design / strategic design
  • At least 5+ years of experience with visual design
  • At least 5+ years of experience working with large Enterprise teams


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Company

We Don’t Only Think Big Things—At Capital One, We Do Big Things.

You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.

Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.

Be inspired. Be yourself. That’s #LifeAtCapitalOne.

Creating a Culture of Belonging

At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.

We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.

We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:

Create a culture of belonging where everyone can thrive and innovate

Attract and develop talent from all backgrounds and experiences

Ensure our systems and programs promote fairness and equity

Get a career with more at Capital One.  Discover it for yourself today.

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.

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