Telecom Assistance Center Engineer

Washington, D.C
Jun 12, 2021
Jun 17, 2021
Engineer, IT, QA Engineer
Full Time


This is technical work supporting the telecommunications needs and services of the Senate community. The incumbent determines the customer's voice communications needs, uses established guidelines, and coordinates actions to ensure quality and timely service. The incumbent maintains regular contact with Senate staff and vendors in an effort to establish, maintain, and troubleshoot telecommunications services. Work is performed under the supervision of the TAC Supervisor.
Learn more about this agency


  • Provides direct telecommunications support to the Senate community; assists users in the accurate and timely resolution of technical and administrative problems/requests associated with the Senate's telecommunications systems.
  • Receives, processes, and monitors work requests.
  • Programs and tests voice communication phones and systems; configures functions and features; configures analog lines; adds and disconnects telephone numbers; resets accounts.
  • Troubleshoots voice communication phones and systems; works closely with staff in other sections to resolve escalated issues.
  • Conducts site surveys; configures and decommissions communications systems, phones, and other services as required.
  • Installs voice and data communications equipment and cabling as requested.
  • Maintains and updates multiple databases in order to track inventory, voice communications information and work requests.
  • Coordinates with vendors, Senate staff, and others to provide timely solutions to telecommunications issues when the standard product does not meet the business requirement.
  • Ensures the accurate inventory of equipment, supplies, tools and test equipment.

Travel Required

Not required

Supervisory status

Promotion Potential
00 - Yes.


Conditions of Employment



Work requires a Bachelors' Degree in telecommunications or a related field and one to three years of experience in voice or data communications systems; or any equivalent combination of education and experience which provides the following knowledge, abilities and skills:
  • Knowledge of CS2100 feature and switch operation, electronic and ISDN digital lines, digital phones, cable distribution, LAN's, voicemail and Session Initiation Protocol.
  • Knowledge of data networking technologies, troubleshooting and test equipment, Ethernet switching and TCP/IP.
  • Knowledge of communications protocol and standards.
  • Skill in operating database, word processing, and spreadsheet software.
  • Ability to operate with a high level of tact, diplomacy and professional demeanor.
  • Ability to diagnose and resolve voice and data problems.
  • Ability to operate technical components and testing equipment.
  • Ability to communicate effectively, both orally and in writing.


Please read the "Qualifications" section.

Additional information

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Please read the "Next steps" section for more information.

Background checks and security clearance

Security clearance
Not Required

Drug test required

Required Documents

All required documents will be outlined in the application instructions.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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