Information Technology Specialist (SharePoint)

Washington, D.C
Jun 12, 2021
Jun 18, 2021
Full Time


The position is located within the Business Support Division. The incumbent will be responsible for providing Court Services Office (CSO) with operational support across all aspects of a Share Point Collaboration Project including supporting end users and designing site solutions.
Learn more about this agency


Duties include, but are not limited to:

1. Serving as the site collection administrator for all Court Services Office SharePoint Online (SOP) sites and MS Teams, responsible for providing Tier 1 and Tier 2 support to users and working with other offices to resolve higher level problems as needed.
2. Working with multiple stakeholders in the Court Services Office and other offices to transition office-wide document management from various existing solutions to the Office 365 platform.
3. Collecting and providing insightful analysis of business needs and user requirements to conceptualize a system configured from out-of-the box solutions using SPO and Microsoft Teams.
4. Configuring and fully testing out-of-the-box SPO and O365 solutions based on stakeholder's requirements and needs.
5. Troubleshooting existing workflows configured using SharePoint Designer (SPD) or Power Automate and transitioning all existing SPD workflows into Power Automate or other appropriate solution.
6. Developing standard operating procedures, process flows, user guides, and other training material for office solutions and providing individual and group training for multiple learning levels.
7. Supporting the enhancement and maintenance of existing SPO sites including ensuring consistent look and feel, monitoring user feedback and identifying follow-up activities/resolution, and developing improvements/additions to increase usability and site adoption.
8. Identifying new and creative ways to educate the office on updates to the O365 environment, including how functionality can support the business needs of the office.
9. Contributing to, communicating, and maintaining officewide SPO governance, policies, processes, recommend best practices and industry standards.
10. Working with other web content tools to edit website content, monitor website statistics, and conduct quality assurance reviews to ensure all content across site is accurate.

Travel Required

Occasional travel - Minimal Travel required.

Supervisory status

Promotion Potential


Conditions of Employment

  • All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
  • Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the Administrative Office of the US Courts. In instances where non-citizens are considered for hire into temporary or any other position with non competitive status or when it is confirmed by the AO's Human Resources Office that there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the United States and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at . For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification .
  • All new AO employees will be required to complete a FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
  • All new AO employees must identify a financial institution for direct deposit of pay before appointment.
  • You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
  • If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.
  • Relocation expenses may be provided, but only if authorized by the Director of the AO.

  • Qualifications

    Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

    Specialized Experience : Applicants must have one year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience managing SharePoint Online and creating efficient solutions for end-users on an enterprise level.


    This position does not require education to qualify.

    Additional information

    The AO is an Equal Opportunity Employer.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. If you meet the minimum qualifications for this job, we will evaluate your application package, to assess the quality, depth, and complexity of your accomplishments, experience, and education as they relate to the requirements listed in this vacancy announcement.

    You should be aware that your ratings are subject to evaluation and verification. If a determination is made that you have rated yourself higher than is supported by your resume and/or narrative responses, you will be assigned a rating commensurate to your described experience. Failure to submit the mandatory narrative responses will result in not receiving full consideration and/or rating credit. Deliberate attempts to falsify information may be grounds for not selecting you, withdrawing an offer of employment, or dismissal after being employed.

    Background checks and security clearance

    Security clearance
    Not Required

    Drug test required

    Required Documents

    For this job announcement the following documents and/or information are required:
    • Resume - Any written format you choose to describe your job-related qualifications.
    • Citizenship - Include country of citizenship on resume.
    • Notification of Personnel Action (SF-50) - All applicants outside of the AO must submit a copy of your latest SF-50 to verify current or former Federal employment status.
    • Veterans Preference documentation - Certificate of Release or Discharge from Active Duty (DD Form 214), if applicable Application for 10-Point Veteran Preference (SF-15) and an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the veteran's present receipt of compensation.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.