IT Program Manager

Employer
USAJobs
Location
Washington, D.C
Posted
Jun 12, 2021
Closes
Jun 17, 2021
Function
IT, Program Manager
Hours
Full Time
Duties

Summary

The IT Program Manager is responsible for leading deep technical program management and associated engineering leadership, cross-functional coordination and inter/intra team communications to deliver secure technical program outcomes for wide variety of broad and focused program management activities. The incumbent leads enterprise-wide, on-premises and cloud-based IT activities.

This position is located in Small Business Administration, Office of Entrepreneurial Development in Washington DC.

Learn more about this agency

Responsibilities

  • Manages initiatives aimed at developing a learning platform to address the many small business owners lacking the resources to start and scale their businesses.
  • Identifies, investigates, analyzes, develops, recommends on, and justifies budgeting and actions for Department-wide IT issues involving the highest priorities of the office.
  • Provides leadership and expert program and technical advice to customers on highly technical system implementations and upgrades.
  • Leads a strategy to bring together leadership and staff with required skills to deliver IT critical programs.
  • Ensures security measures are used throughout the stages of programs to include risk management, design, development, deployment upgrades, or maintenance.


Travel Required

Not required

Supervisory status
No

Promotion Potential
None

Requirements

Conditions of Employment

  • You must be a U.S. Citizen.
  • You must successfully complete a background investigation.
  • You may be required to serve a one-year probationary period.
  • You may be required to serve a one-year supervisory probationary period.
  • Telework may be available. For information on Telework visit: http://www.telework.gov/
  • This position has a Local Commuting Area requirement that must be met. Only applicants residing within this duty location will be considered.


Qualifications

In order to qualify for this IT Program Manager, GS-2210-15 position, you must have:

BASIC REQUIREMENT:

In order to meet the basic requirement for Information Technology Management positions, you must have IT related experience demonstrating each of the following four competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving

(1) Attention to Detail - is thorough when performing work and conscientious about attending to detail;
(2) Customer Service - works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services;
(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately;
AND
(4) Problem Solving
- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

ADDITIONAL REQUIREMENT:

One full year of specialized IT management experience equivalent to GS-14 level in the Federal Service (obtained either in the private or public sectors) performing the following: (1) planning for future or replacement data management systems on a more modern technology platform; (2) managing critical IT programs to include analyzing, developing, and/or justifying budgets and actions; (3) providing leadership and technical advice to customers on program implementation and prioritization; (4) implementing security measures in compliance with cybersecurity and/or privacy guidelines throughout program lifecycle.

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

TIME-IN-GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled.

All qualification requirements must be met by 11:59 pm (Eastern Time) on 06/16/2021.

Education

There is no education requirement and education may not be substituted for experience for this position.

Additional information

SUITABILITY, CLEARANCE & REQUIREMENTS: A background investigation may be required for all new hires. Appointment will be subject to the applicant's successful completion of a background investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination.

Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

Career and Interagency Career Transition Assistance Programs: If you are applying for a special selection priority under SBA's Career Transition Assistance Plan (open to surplus SBA employees only) or the Interagency Career Transition Assistance Program (open to surplus and displaced Federal employees), you must:
  • meet CTAP eligibility criteria;
  • be rated well-qualified for the position with a rating of 85 or above based on the competencies listed below; and
  • submit the appropriate documentation to support your CTAP eligibility. For more information: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/
  • Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. For additional information visit www.sss.gov .

    Consistent with work requirements and current SBA Policy, and all applicable provisions of the collective bargaining agreement with AFGE the SBA offers employees opportunities to perform work at an alternative location (e.g. home).

    Telework may be available. For information on Telework visit: http://www.telework.gov/

    Additional vacancies may be filled from this vacancy announcement if additional vacancies occur within 180 days of the date the certificates were issued.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Applicants meeting basic eligibility requirements will be further evaluated based on the information provided in the Occupational Questionnaire. You will be rated based on your responses to the Occupational Questionnaire. To preview this questionnaire, click on the following link: https://apply.usastaffing.gov/ViewQuestionnaire/11124958 .

    The occupational questions relate to the following Competencies required to do the work of this position:

    Accountability
    Attention to Detail
    Customer Service
    Decision Making
    Flexibility
    Information Resources Strategy and Planning
    Influencing/Negotiating
    Integrity/Honesty
    Interpersonal Skills
    Leadership
    Learning
    Oral Communication
    Planning and Evaluating
    Project Management
    Reading
    Reasoning
    Self-Management
    Stress Tolerance
    Teamwork

    In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

    The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

    All qualified Non Competitive applicants and the best qualified Merit Promotion applicants will be referred to the hiring manager for consideration.

    Background checks and security clearance

    Security clearance
    Not Required

    Drug test required
    No

    Position sensitivity and risk
    Noncritical-Sensitive (NCS)/Moderate Risk

    Trust determination process
    Suitability/Fitness , National security

    Required Documents

    Failure to submit any of the required documents by the closing date/time of the vacancy will result in your removal from consideration for this position. Please review your application prior to final submission and ensure you have submitted all appropriate documents. Uploading documents to USAJobs does NOT ensure inclusion with your application to our system. You must verify that the documents are in the system with your application prior to final submission.

    1. Your Resume - must contain the following information:
    • Name, address, telephone number, email address;
    • Supervisor's contact information, if available (indicate if you would prefer to be notified before your supervisor is contacted);
    • Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade);
    • If qualifying based on related unpaid (e.g. volunteer service) experience, you must provide hours worked per week and beginning/ending dates (mm/dd/yyyy to mm/dd/yyyy);
    • If other than full time you must provide hours worked per week.
    • An integral part of our selection process includes the completion of reference checks. Please provide the names and telephone numbers of three professional references (e.g., current and/or former supervisors, college or university professors, managers or coordinators of volunteer activities, etc.) who know your qualifications relative to this position and who we can contact to verify your credentials. Do not list personal friends or relatives.
    • PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume/application does not support your questionnaire answers, we will not allow credit for your response(s). Your resume must contain sufficiently detailed information upon which to make a qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates (mm/dd/yyyy - mm/dd/yyyy) of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.
    • Should you submit multiple resumes, only the latest uploaded resume will be reviewed.
    2. A complete Occupational Questionnaire. To preview this questionnaire, click here: https://apply.usastaffing.gov/ViewQuestionnaire/11124958

    3. In addition to the online application (resume and responses to the occupational questionnaire), you are required to submit the following forms, if applicable . It is the responsibility of the applicant to ensure all documents are legible:
    • Federal employees must submit proof of your permanent career/career-conditional competitive status ("1" or "2" in Tenure, block 24 and "1" in Position Occupied, block 34). Submit SF-50 showing current grade and tenure and an SF-50 showing highest (permanent) grade ever held, if different. NOTE: An award or detail SF-50 will not be accepted as proof of status.
    • If you are using education as a substitution for experience (the announcement will state whether this is allowed), or if there is an educational requirement for this position, you must submit a copy of your transcripts (unofficial or official) that clearly describes your qualifying education. If selected, official transcripts will be required;
    • If you are claiming Veteran status, you must submit a copy of all required documents to support your claim (including a DD-214 showing character of service)--see VetGuide ;
    • To receive consideration for a special appointment authority (30%, severely disabled, Peace Corps, ICTAP, VRA), you must submit all required documentation supporting your claim for Special Appointing Authorities ;
    • Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD-214 (showing the character of service) or other proof of service to receive consideration for veterans' preference. For more information on Veterans' Preference, please visit FedsHireVets.gov .
    If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
    https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

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