Family Services Associate

Jun 12, 2021
Jun 23, 2021
Full Time
Assists patients and families to resolve issues related to patients illness, injury , or hospitalization. Serves as liaison among patients/families, medical and nursing staff, and external agencies. Performs screening interviews, assists with planning and implementation of interventions, and insures appropriate follow-up of services.


Minimum Education
Bachelor's Degree

Minimum Work Experience
1 year

Specific Requirements and Preferences
Working with individuals in crisis situations. (Required)

Required Skills/Knowledge
Bilingual ability preferred.

Functional Accountabilities

Delivers Patient/Family Focused Services
1. Complete screening interviews of patients and families utilizing hospital-approved screening tools.
2. Research appropriate resources in the hospital and community to assist patients and families; help families to access and utilize those resources.
3. Provide needed assistance, while respecting boundaries and setting appropriate limits.
4. Make follow-up contact with families, when appropriate, to monitor the outcome of interventions and to promote continuity of care (e.g. assisting with new and follow up appointments, hospital and community-based referrals and applications).

Coordinates Patient Care Responsibilities with Other Family Services Staff
1. Manage requests from patients and families for hospital or community resources.
2. Assist families with applications and manage referrals to outside agencies in coordination with medical team for financial assistance and other programs.
3. Manage referrals to outside organizations as directed by social work and in coordination with medical team.
4. Assist Family Services staff with special projects, such as patient/family newsletters, Sibling Day , support groups, etc.

Contributes to Effective Multidisciplinary Communication
1. Communicate with social work and/or medical team about patient care needs.
2. Share verbally and in writing, relevant patient/family information with members of the treatment team.
3. Document activities according to Departmental guidelines in electronic medical record.
4. Participate in team meetings to address general and specific patient care issues.

Optimizes the Use of Available Resources
1. Develop and maintain resource information for the department.
2. Promote positive working relationships with community agencies.
3. Serve as liaison between hospital and agency staff assisting families with resources.
4. Identify gaps in services and research alternatives.

Organizational Accountabilities
Contributes to Furthering Professional Environment & Standards
1. Meet with T eam Leader for supervision to discuss case material, professional role, and projects to complete.
2. Meet with social work or child life partner to review work performed for individual patients and families.
3. Participate in Family Service Team meetings and departmental staff meetings.
4. Meet departmental requirements for chart recording, statistics, and other documentation and submits documents in a timely manner.
5. Ensure that chart documentation is co-signed by licensed Family Services staff member .
6. Participate in departmental performance improvement activities.

Organizational Commitment/Identification
1. Partner in the mission and upholds the core principles of the organization
2. Committed to diversity and recognizes value of cultural ethnic differences
3. Demonstrate personal and professional integrity
4. Maintain confidentiality at all times

Customer Service
1. Anticipate and responds to customer needs; follows up until needs are met

1. Demonstrate collaborative and respectful behavior
2. Partner with all team members to achieve goals
3. Receptive to others' ideas and opinions

Performance Improvement/Problem-solving
1. Contribute to a positive work environment
2. Demonstrate flexibility and willingness to change
3. Identify opportunities to improve clinical and administrative processes
4. Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility
1. Use resources efficiently
2. Search for less costly ways of doing things

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law.

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