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Senior Collections Specialist

Employer
The Washington Post
Location
Washington, DC
Closing date
Feb 4, 2022

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Industry
Media / Journalism / Advertising
Function
Administrative
Hours
Full Time
Career Level
Experienced (Non-Manager)
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Job Details

Job Description

The Senior Collection Specialist selected to join The Washington Post will help us achieve our company financial goals. The Specialist will be responsible for reviewing each assigned account to determine the best way to approach the customer and execute their plan to bring in the maximum amount of revenue through collaboration with business owners in sales and service, while strengthening the financial relationship between our organization and the customer.

This visible position requires someone with curiosity, attention to detail, and critical thinking. The ideal candidate for this position will be able to work as part of a dynamic team where work assignments can change frequently. They must be able to work in an environment where flexibility is needed to adjust to new challenges arising from the aggressive growth strategy of the Washington Post. The position will report to the Collections Supervisor.

Responsibilities include:
  • Meet the company's goals of strong financial performance and excellent customer service according to annually set objectives.
  • Conduct payment reconciliation on accounts as needed.
  • Maintain confidentiality of company and customer information.
  • Monitor and manage collections via telephone, e-mail, and elevate to management, as necessary.
  • Process electronic check and credit card payments as needed.
  • Identify and submit allocation of payments to ensure accuracy of billing.
  • Handle incoming calls on a phone gate and assist customers in a professional manner.
  • Prepare accounts for referral to outside collection agencies as needed.
  • Initiate and submit documentation for refunds on accounts as needed.
  • Achieve monthly collection goal metrics
  • Adhere to department policies and procedures.
  • Work closely with sales and customer service reps to keep accounts current.
  • Perform other duties as assigned.


Requirements include:
  • 5+ years of relevant experience (Credit, Collections, Customer Service, Billing)
  • Commitment to excellence in collections and customer service
  • Ability to handle complex customer issues in a professional manner
  • Ability to analyze account issues and present analysis in a concise manner
  • Excellent negotiating skills with a sensitivity to public relations
  • Excellent verbal and written communication skills, particularly about follow-up on unresolved issues
  • Knowledge of media industry sales, credit, and customer service policies preferred
  • Ability to handle multiple demands calmly and effectively, while maintaining attention to detail and follow through
  • Ability to work in a team setting and meet deadlines in a fast-paced environment
  • Knowledge of accounting principles to perform customer account reconciliations and to provide billing explanations to customers
  • Strong Excel and Microsoft 365 Office skills
  • SAP experience preferred
  • Bachelor or Associates degree in accounting or related field preferred


The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.

The innovation doesn't end in the Newsroom - dozens of teams power The Washington Post. We are now hiring the next innovator - how will you Impact Tomorrow?

#washpostlife

Company

Thank you for your interest in a career with The Washington Post. We invite you to review all of our open positions to find the one that's right for you. We look forward to receiving your resume!


Since it first began publication more than 130 years ago, The Washington Post has grown into one of the most storied and respected news organizations in the world. A subsidiary of The Washington Post Company, today's Post is the indispensable guide to Washington. In print, we enjoy the highest penetration of any major metropolitan newspaper in the United States. On the web, we have the third largest news website with 17 million unique visitors each month, and have recently launched a celebrated news app for the iPad. We serve Washington in all media, on any platform, including paid products, events, and tailored content.

More broadly, The Washington Post Company delivers quality products to today's students, readers and viewers. What unites our company is the immediacy of our products and services, created by teachers and tutors at Kaplan; reporters and editors at our media properties; and associates at Cable ONE.
Washington Post Media views its employees as its most valuable asset and provides a comprehensive benefits package to promote healthy and balanced lives at work and at home. We offer competitive salaries, opportunities for training and career advancement and an outstanding, progressive benefits package including:
Health and dental benefits
Flexible healthcare and dependent care spending accounts
401(k) and company-funded cash balance plan
Life and disability insurance
Tuition reimbursement
Adoption assistance
Domestic partner benefits
Employee assistance program
Employee referral program
 

Company info
Website
Location
1301 K Street, N.W.
 Washington
DC
20036
US
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