Senior Collections Specialist

Washington, DC
Dec 15, 2021
Feb 04, 2022
Full Time
Job Description

The Senior Collection Specialist selected to join The Washington Post will help us achieve our company financial goals. The Specialist will be responsible for reviewing each assigned account to determine the best way to approach the customer and execute their plan to bring in the maximum amount of revenue through collaboration with business owners in sales and service, while strengthening the financial relationship between our organization and the customer.

This visible position requires someone with curiosity, attention to detail, and critical thinking. The ideal candidate for this position will be able to work as part of a dynamic team where work assignments can change frequently. They must be able to work in an environment where flexibility is needed to adjust to new challenges arising from the aggressive growth strategy of the Washington Post. The position will report to the Collections Supervisor.

Responsibilities include:
  • Meet the company's goals of strong financial performance and excellent customer service according to annually set objectives.
  • Conduct payment reconciliation on accounts as needed.
  • Maintain confidentiality of company and customer information.
  • Monitor and manage collections via telephone, e-mail, and elevate to management, as necessary.
  • Process electronic check and credit card payments as needed.
  • Identify and submit allocation of payments to ensure accuracy of billing.
  • Handle incoming calls on a phone gate and assist customers in a professional manner.
  • Prepare accounts for referral to outside collection agencies as needed.
  • Initiate and submit documentation for refunds on accounts as needed.
  • Achieve monthly collection goal metrics
  • Adhere to department policies and procedures.
  • Work closely with sales and customer service reps to keep accounts current.
  • Perform other duties as assigned.

Requirements include:
  • 5+ years of relevant experience (Credit, Collections, Customer Service, Billing)
  • Commitment to excellence in collections and customer service
  • Ability to handle complex customer issues in a professional manner
  • Ability to analyze account issues and present analysis in a concise manner
  • Excellent negotiating skills with a sensitivity to public relations
  • Excellent verbal and written communication skills, particularly about follow-up on unresolved issues
  • Knowledge of media industry sales, credit, and customer service policies preferred
  • Ability to handle multiple demands calmly and effectively, while maintaining attention to detail and follow through
  • Ability to work in a team setting and meet deadlines in a fast-paced environment
  • Knowledge of accounting principles to perform customer account reconciliations and to provide billing explanations to customers
  • Strong Excel and Microsoft 365 Office skills
  • SAP experience preferred
  • Bachelor or Associates degree in accounting or related field preferred

The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.

The innovation doesn't end in the Newsroom - dozens of teams power The Washington Post. We are now hiring the next innovator - how will you Impact Tomorrow?


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