Senior Process Manager - McLean - Melville - New York City - Wilmington
- Employer
- Capital One
- Location
- McLean, Virginia
- Closing date
- Jun 26, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
Senior Process Manager - McLean - Melville - New York City - Wilmington
As a Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Process Manager will play a key role in delivering processes that impact the company's bottom line. In this position you will contribute immediately while strengthening your process management best practices.
This role will support Capital One's Capital Markets Operations areas within Commercial Bank. As a Process Manager, you will champion and interact directly with Operations Teams, Risk, Compliance, and Senior Leadership. This professional must be comfortable working with multiple departments and speaking to the Senior Leadership, while building relationships with internal customers. The Process Manager must have the ability to liaise between Operations, Tech and Business to provide communication to multiple audiences, and will work on multiple work streams and own the process from start to finish, ensuring deadlines and priorities are maintained.
Responsibilities
- Design efficient and repeatable processes that take into consideration the processor's experience while meeting all required policies and controls
- Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Root Cause Analysis, Agile, Lean, and Six Sigma, to increase productivity, self-service, quality, and scalability
- Build strong relationships and engage subject matter experts in problem solving and improvement activities
- Responsible for identification, preparation, execution and aftercare of improvement projects for our Capital Markets business areas
- Collect, analyze and measure process data for multiple processes, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review
- Demonstrate ability to balance data with other factors when making decisions
- Collaborate with teammates, and other groups on larger initiatives; may participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.
- Coaches change agents and managers to ensure the maximum positive impact of the project work for our stakeholders; prepares materials to communicate priorities, goals, and change to key stakeholders within the line of business
- Apply leadership skills such as teamwork, strong communication, attention to detail, proactive thinking, problem solving, and influence to drive priorities, change, and continuous improvement initiatives
- Develop and maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)
Basic Qualifications
- High School Diploma, GED or equivalent certification
- At least 2 years experience in process or project management
- At least 1 year experience with process improvement or root cause analysis
Preferred Qualifications
- Bachelor's Degree or military experience
- At least 4 years experience in process or project management
- At least 1 year experience in digital marketing or with user-facing web technologies
- At least 2 years experience in Agile framework
- Business Process certification or Project Management certification or at least 1 year of experience with Lean or Six Sigma
- At least 1 year of experience using Visio or flowcharting tools
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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