UX/UI Design Lead

Employer
Capital One
Location
Richmond, Virginia
Posted
Jun 10, 2021
Closes
Jun 11, 2021
Ref
R113655
Function
Finance
Hours
Full Time
West Creek 3 (12073), United States of America, Richmond, Virginia

UX/UI Design Lead

We are currently seeking a Lead UX/UI Designer to join our team. We are passionate about advocating for user needs and delivering world-class products that redefine our customers' day-to-day financial activities.

What happens at a company when its employees are set up to do their uniquely creative work? Capital One's Data Experience Design team (Data.xd) uses human-centered approaches to design how the bank of the future runs behind the scenes-designing how our company's platforms, data, and touchpoints work in concert so that the tools associates use day-to-day in their roles puts them in a place of creativity and ah-ha moments instead of routine tasks and grunt work. Capital One made huge investments in technology, data, and design to be able to re-imagine how people bank; and now the tools and systems associates use to problem solve and invent new things can be just as dynamic and personalized as the experiences we're designing for our customers. That's why the Data.xd team exists.

What You'll Do:

As a leader and maker, you'll be asked to handle responsibilities, including:

Strategy & Planning
  • Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience
  • Engaging in portfolio prioritization to help set the strategy and product road map for the team
  • Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
  • Advocating for the customer through human-centered design methods, including: discovery, research, whiteboard sessions, and user testing
  • Championing prioritization of design centered product enhancements grounded in research and analysis
  • Working with partners and teams across various geographies
  • Embracing and advocating for an experience mindset - this is as important to the work as the results


Leading & Developing Teams
  • Building and leading successful teams through career development by mentoring, coaching, and elevating others
  • Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks
  • Navigating conflict resolution within your team as well as within projects, teams and partner relationships


Discovering & Delivering
  • Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
  • Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
  • Driving end-to-end product design by:
    • Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends
    • Framing problems, defining insights, and designing new methodologies/practices to serve customer needs
    • Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
    • Planning and facilitating workshops with internal and external stakeholders to align with business needs
    • Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
    • Storytelling through business acumen and presenting visual concepts to various stakeholders
    • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues


Basic Qualifications

  • At least 6 years of experience with UX or UI design




Preferred Qualifications

  • Experience designing for cross channel experiences
  • Comfortable working with a variety of business partners and delivering outcomes
  • Familiarity with design and prototyping tools, such as Adobe Products, Sketch or Figma
  • Familiarity with working and contributing to and established design system
  • Experience managing a cross-functional team


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.