Director, Product Management (Platform Strategy & Operations)

Employer
Capital One
Location
Vienna, Virginia
Posted
Jun 10, 2021
Closes
Jul 10, 2021
Ref
R113997
Function
Finance
Hours
Full Time
Towers Crescent (12066), United States of America, Vienna, Virginia

Director, Product Management (Platform Strategy & Operations)

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you

In this role, you'll be expected to demonstrate proficiency in four key areas:
  • Human Centered
    • You'll deeply immerse yourself in knowing your internal and/or external customer(s) by employing empathy and design thinking to define broad-scale solutions that provide breakthrough leverage
    • You'll model adaptability by encouraging continuous evolution to product strategy in light of industry trends, emerging solutions, new insights and changing customer and business needs
  • Business Focused
    • You'll deeply learn the financial drivers, externalities, and points of leverage within your domain to identify new products or product enhancements that drive sustainable value for Capital One
    • You'll be promote a culture anchored in data, used to instrument products, validate outcomes, drive insights, and manage the business both tactically and strategically
  • Technology Driven
    • You'll be responsible for fostering a strong agile discipline and inspiring teams to continuously improve delivery evidenced through key agility metrics
    • You'll partner with Technology leaders to influence end-state architecture and drive secure, resilient, performant and scalable technology solutions that solve material customer and business problems
    • You'll govern the responsible and efficient application of technology resources by assessing opportunities for reusing existing solutions, clearly defining minimum viable products, and always building with extensibility in mind
  • Transformational Leadership
    • You'll establish a long-term product portfolio strategy, informed by customer and business needs, and partner with leaders and stakeholders to regularly drive alignment, secure resources and overcome impediments
    • You'll attract, grow, empower, and inspire top product talent as they develop and deliver on their local product strategy in an iterative, outcome-focused and well-managed way


What you'll do:
  • Lead a highly dynamic and multi-disciplinary team to develop and enhance an information and knowledge hub that will turbocharge usage and development on over 20 of Capital One's enterprise platforms, spanning customer servicing/messaging, data management, and machine learning. You will translate business strategies into products, workflows, and job aids that will delight our product and engineering community while positioning our company for substantial growth.
  • Collaborate with internal partners. You will be exceptional at developing and nurturing relationships with key internal stakeholders in support of Capital One's business goals.


What we're looking for:
  • Creative problem solver who lives at the intersection of Human, Business and Technology dimensions. Deep fluency and experience in at least two dimensions and understanding of the third.
  • An agile Product Mindset - You know that every great idea is built on possibilities and assumptions and that the journey is about proving them each step of the way. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate.
  • A dynamic product leader who will rally the team and work in a highly collaborative environment.
  • Analytically-minded, strategic thinker
  • Proven creative vision and ability to connect with consumers
  • High level of intellectual curiosity and are comfortable with ambiguity
  • Well organized, able to multi-task, able to prioritize with minimal direction
  • Ability to put team before self and are energetically collaborative
  • Compelling and effective at communicating with and presenting to executive management
  • Proven track record in getting stuff done and delivering products that deliver substantial value


We want you if you are:
  • Intellectually Curious . You're comfortable navigating between the big ideas and executional realities to create an achievable strategic Product Vision. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
  • Communicator & Influencer. You're comfortable influencing a group of executives as well as communicating your product vision clearly to your associates and partners. You can be open to different communication styles and listen carefully to diverse sets of ideas.
  • Do-er. You're biased toward action, and are willing to make commitments and trade-offs with other leaders to remove impediments for your team; you are a leader obsessed with delivering valuable in an iterative way focusing in minimum viable product
  • Passionate & Customer Focus . You care about growing others and bringing them together around what's possible. You have a desire and ability to connect with our external or internal customers to fully understand their needs and build long lasting relationships.
  • Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when exploring unknown technologies; you will seek for internal solutions before building new
  • Team Player. You enjoy working with diverse people and driving the team toward a common goal. You are also able to coach others and be a mentor in product development.


Basic Qualifications:
  • Bachelor's Degree or military experience
  • At least 7 years of experience in digital product management


Preferred Qualifications:
  • Bachelor's Degree in Computer Science or Engineering
  • MBA or Master's degree
  • 5+ years of experience in Agile product management
  • 5+ leading financial services or technology company experience
  • 5+ years of experience translating business strategy and analysis into consumer facing digital products


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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