Information Technology Specialist (AppSw)

Employer
USAJobs
Location
Herndon, Virginia
Posted
Jun 10, 2021
Closes
Jun 17, 2021
Function
Administrative
Hours
Full Time
Duties

Summary

You will serve as a Information Technology Specialist (AppSw) for the Small Business Administration (SBA), Office of Disaster Assistance (ODA), Disaster Credit Management System - DCMS in Herndon, Virginia. This position requires flexibility performing any and all duties as assigned by the hosting Manager and or the Herndon Support Desk Supervisor.
Learn more about this agency

Responsibilities

As a Information Technology Specialist (AppSw) at the GS-2210-9/11/12, some of your typical work assignments may include:
  • Configure, deploy, support, upgrade, and maintain equipment used in-house and/or in remote disaster field offices. Install, monitor, troubleshoot, and repair personal computer hardware components.
  • Train customers on and maintain agency and Office of Disaster Assistance (ODA) authorized applications using approved methods to assure applications are fully optimized and meet agency goals . Document all work in conformance with departmental and accepted SBA standards.
  • Monitor and evaluate system's compliance with IT security requirements. Implement and coordinate activities designed to protect and restore IT systems, services and capabilities. Provide advice and guidance in implementing security policies and procedures to protect the integrity and confidentiality of systems, networks and data. Identify and mitigate security vulnerabilities and risks. Create and maintain system accounts needed to access local and remote IT equipment.
  • Provides ongoing support and responds to customer requests and recommends changes in customer support procedures. Train customers on application software and computer navigation basics. Provide support in a manner that minimizes interruptions in the customer's ability to carry out critical business activities while maintaining an agency-wide system of standards, policies, procedures and guidelines for areas of computers, communications, applications, support database development and system integration to be implemented. Maintains ticketing system for all trouble tickets assigned to technicians locally and in fields locations.
IMPORTANT NOTES:
  • If selected, your work schedule will be full time intermittent. Depending upon the level of disaster activity, you may be placed in a non-pay status if there is insufficient work. However, the work of this position will likely require you to work full-time most of the year.
  • The Term Appointment does not confer competitive status, or reinstatement rights, on the individual selected. You may be promoted or reassigned to another Term position within SBA's Office of Disaster assistance; however, you may not be appointed non-competitively to another Federal position. You will initially be given a Term Appointment exceeding one year. If all other conditions of employment are met, this appointment may be extended, in increments, up to a total of four (4) years.
  • Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required (up to seven days a week and ten to fourteen hours a day)
  • By applying for this position with SBA's Office of Disaster Assistance, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster.
  • DCMS is located in the business area of Herndon, VA. It is conveniently located near various eateries and shops and is accessible via public transportation.
  • Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date.


Travel Required

Occasional travel - On occasion, especially during times of substantial disaster activity, you may be required to work overtime and/or travel with little or no advance notice.

Supervisory status
No

Promotion Potential
12

Requirements

Conditions of Employment

  • You must be a U.S. Citizen
  • You must be able to obtain and maintain a Government travel credit card.
  • Favorable background investigation and credit check are required.
  • Credit Score must be at least 500.
  • You may be required to complete a one-year trial period.


Qualifications

Generally, time in Non-Pay status is not creditable towards the specialized experience requirement listed below.
You must meet all qualification requirements by the closing date of this announcement.
You may qualify based on experience, education or a combination of both.


Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement.
You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level.

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below:
  • Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
  • GS-09: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-07 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:
    • Able to collaborate and work with cross-functional teams while working on critical tasks and provide support.
    • Experience using configuration/defect management tools, such as JIRA to enter and track defects.
    GS-11: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-09 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:
    • Able to collaborate and work with cross-functional teams while working on critical tasks and provide support.
    • Ability to create and utilize back-end structured query language (SQL) scripts in Salesforce environment.
    • Experience using configuration/defect management tools, such as JIRA to enter and track defects.
    GS-12: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-11 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:
    • Experience in building scalable testing capabilities using automated testing tools.
    • Ability to create and utilize back-end structured query language (SQL) scripts.
    • Experience using configuration/defect management tools, such as JIRA to enter and track defects.
    • Experience in building scalable testing capabilities using automated testing tools.
    OR

    Education

    If qualifying based on education, you must submit transcripts by the closing date of this announcement or you will not be found eligible.

    GS-09: Must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree in a related field.

    GS-11: Must have a doctorate or equivalent graduate degree or 3 full years of progressively higher level graduate education leading to such a degree in a related field.

    GS-12: There is no education substitution at this grade level.


    OR

    A combination of experience and education as indicated above.

    Qualification Standards:
    https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=Group-Standards

    Additional information

    Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    For this vacancy, the Office of Disaster Personnel will use a Category Rating system to refer qualified applicants for consideration. This is a three-step process. First, your resume or other application is evaluated to determine if you meet the Qualifications, including the Specialized Experience described above, for the grade level(s) that you are applying for. Secondly, if you meet the minimum qualifications requirements, your responses to the questionnaire, including narrative responses, if applicable, will be compared to your resume or other application. If your resume does not support the answers you gave on the questionnaire, you may be rated "Ineligible," or you may be placed in a lower category. Third, your name will be placed in one of the three following categories:
    • Best-Qualified - highly proficient with an overall comprehensive level of knowledge, skills and abilities related to this position.
    • Well-Qualified - competent in the position with an overall accomplished level of knowledge, skills and abilities related to this position.
    • Qualified - an overall basic level of knowledge, skills and abilities related to this position.
    Application of Veterans' Preference: The Category Rating process protects the rights of veterans by placing them ahead of non-veterans within each quality category. All the veterans must be selected before any non-veterans within each category.

    For this position, disabled veterans who meet minimum qualifications for this position and have a compensable service-connected disability of at least 10% (CPS & CP) are placed at the top of the Best-Qualified category regardless of which category they would otherwise be assigned to.

    Preference eligibles who do not have a service-connected disability of 10% or more (XP or TP) are placed at the top of their quality category.

    You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
    • Accountability
    • Attention to Detail
    • Customer Service
    • Flexibility
    • Influencing/Negotiating
    • Integrity/Honesty
    • Interpersonal Skills
    • Learning
    • Quality Assurance
    • Quality Management
    • Self-Management
    • Software Testing and Evaluation
    • Stress Tolerance
    • Systems Testing and Evaluation
    • Teamwork
    • Decision Making
    • Reading
    • Reasoning
    In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

    The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

    Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

    Background checks and security clearance

    Security clearance
    Other

    Drug test required
    No

    Position sensitivity and risk
    Moderate Risk (MR)

    Trust determination process
    Suitability/Fitness

    Required Documents

    Required Documents
    To apply for this position, you must provide a complete Application Package which includes:1. Your Resume showing hours worked per week, dates of employment, and duties performed.2. Completed Questionnaire
    • Preview at: https://apply.usastaffing.gov/ViewQuestionnaire/11116913
    3. Other supporting documents, such as:
    • College Transcript(s), if qualifying based on education.
      • Unofficial transcripts may be submitted during the application process; however, official transcripts will be required if selected.
    • Veterans' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 or other Member Copy showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
    • Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
    4. If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here. (https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire)
    DO NOT SEND YOUR RESUME OR ANY APPLICATION DOCUMENTS TO THE AGENCY CONTACT.

    Your latest resume submitted for this position will be used for qualification determinations and supersedes previous submissions.

    ELIGIBILITY INFORMATION:
    1. Interagency Career Transition Assistance Plan (ICTAP) or Career Transition Assistance Plan (CTAP):
    If you are claiming CTAP/ICTAP eligibility, provide a copy of your most recent annual performance appraisal (which must show at least a "fully successful" rating or equivalent), and proof of eligibility, i.e., a RIF separation notice or Certification of Expected Separation, and SF-50 noting current position, grade level, and duty location.In addition to meeting all qualification requirements and selective placement factors (if applicable), CTAP/ICTAP eligibles must meet the Well-Qualified criteria with a score of 85 or above based on the competencies listed above for the position in order to be given priority consideration. Information about CTAP and ICTAP eligibility is also on OPM's Career Transition Resources website at: CTAP/ICTAP. http://www.opm.gov/rif/employee_guides/career_transition.asp .
    2. If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form.
    3. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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