CBP Watch Officer

Washington, D.C
Jun 10, 2021
Jun 11, 2021
Full Time


This is an opportunity to serve as a CBP Watch Officer for U.S. Customs and Border Protection (CBP), Operations Support Office (OS), CBP Watch.

This position may require weekend and shift work. This position requires in the office work. Telework may be available on a reoccurring or situational basis (for Covid-19).
Learn more about this agency


The CBP Watch is responsible for providing vital services and information to the CBP components, the Commissioner by facilitating communication between CBP Headquarters and the operational field elements, and coordinate the reporting of significant incidents from across the CBP Enterprise.

The incumbent serves as a watch officer in the CBP Watch ensuring the accurate and timely reporting of all significant incidents to senior CBP management and Department of Homeland Security Personnel.

The incumbent ensures that all applicable operating procedures and reporting protocols are followed during normal Situation Room operations and that all guidelines and processes are operable.

Maintains operational and situational awareness of current threats and ensures that CBP significant incident reporting requirements are followed by Situation Room personnel.

Serves as the primary point of contact for CBP senior management and Department of Homeland Security Operations Center (HSOC) personnel concerning information on significant incidents reported by CBP field offices.

Directs requisite follow-up inquires to CBP field and sector offices regarding significant incident reports received by Situation Room Watch Officers.

Ensure that CBP senior management is provided complete context and background of all significant incidents reported to the Situation Room.

Reviews Situation Room operations to ensure that the goals and objectives of the Commissioner and the Director, Office of Anti-Terrorism for the Situation Room are met.

Revises and updates Standard Operating Procedures (SOPs) for the Situation Room as appropriate and in consultation with the Director, OAT and the Director, Situation Room.

Facilitates the processing and dissemination of information to develop a complete operational and situational picture for significant issues of interest to CBP management.

Oversees the preparation and distribution of the Situation Room Morning Report for the Commissioner and CBP managers.

Oversees the preparation and distribution of spot reports in real time incidents for CBP management, and other written documentation as required to provide relevant incident management information to CBP and DHS staff.

Ensures that all requests for information from the Situation Room and the release of information received by the Situation Room are tracked and routed through the proper management chains and to entities with an operational requirement.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

Promotion Potential
None - No Temporary Promotion Opportunity


Conditions of Employment

  • Must be a current Department of Homeland Security employee
  • Must have supervisory approval to apply to the Joint Duty Assignment.
  • Must NOT have any pending/outstanding disciplinary actions
  • Must have achieved a minimum of "meet expectations/proficiency" on latest performance appraisal/evaluation
  • Must be currently at the grade level of the detail. *No Temporary Promotion Opportunity*
  • The program does not apply to members of the Military service or contractors.
  • Must complete DHS 250-2 Application Form.? Supervisory signature is required.? Please see "Required Documents" section for form.
  • Required to hold and retain a Secret-level clearance.
  • This position may require weekend and shift work.


Qualifications required:

You qualify for the GS-13 grade level if you are currently a GS-13 and meet the qualifications below:

  • Knowledge of the principles of intelligence research, threat analysis, and operational use of intelligence information and products.
  • Knowledge of the operation of an intelligence program and how it relates to the national intelligence activity, and an understanding of the functions and operations of other federal intelligence entities as they relate to national infrastructure protection.
  • Knowledge of an lncident Command structure, mission, and related processes.
  • Ability to effecti?ely communicate and coordinate with representati?es of other agencies.
  • Ability to initiate plans and implement new directi?es and procedures.

  • Please read the following important information to ensure we have everything we need to consider your application:
    It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this Joint Duty assignment opportunity announcement.

    Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated based on your resume.

    Please ensure EACH work history includes ALL of the following information:
  • Job Title (Include series and grade of Federal Job)
  • Duties (Be specific in describing your duties)
  • Name of Federal agency
  • Supervisor name, email, and phone number
  • Start and end dates including month and year (e.g. June 2007 to April 2008)

  • Education

    EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position.

    Additional information

    **DHS does not offer any additional benefits beyond that which the Federal employee is already receiving.

    If the position requires a security clearance, employees must have a SECRET or TOP SECRET clearance to placement AND must maintain that level of clearance while performing in the position.

    Selected applicants for a JDA are requested to fulfill the items below during the JDA:
  • Complete the DHS Training Course 15 days prior to the arrival to the JDA.
  • Complete the DHS Joint Duty Assignment Progress Plan to include:
    • Phase 1: Establish assignment objectives within the first 30 days of the JDA.
    • Phase 2: Complete a self-assessment of the duties performed at the mid-point of the JDA.
    • Phase 3: Complete a final review within the last 30 days of the JDA.
  • Complete 12 hours of professional development using Skillsoft courses, videos, and books in conjunction with the established assignment objectives for the JDA.
  • Attend each of the DHS Joint Duty Program Director's quarterly webinars (1 hour per quarter).

  • How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, your experience, education, and training will be rated using a job questionnaire based on the competencies or knowledge, skills, and abilities needed to perform this Joint Duty Assignment.

    If you are among the best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. After reviewing your resume and supporting documentation, a determination will be made. You must submit the supporting documents listed under the required documents section of this announcement.

    Note: DHS continues to take necessary steps to keep our workforce safe amid the COVID-19 pandemic. If you receive a final Joint Duty Assignment offer to onboard, please complete the onboarding requirements and/or forms and submit them electronically in an expeditious manner. Your start date may be delayed if the action above is not completed.

    Background checks and security clearance

    Security clearance

    Drug test required

    Required Documents

    1. Resume: Do not include any personally identifiable information (PII) i.e., home address, social security number, or date of birth. Your resume must clearly demonstrate you have experience which meets the requirements of this position as outlined in the "Qualifications" section.

    2. SF-50: Submit a copy of your official SF-50 (no text version) or other official "Notification of Personnel Action" document which shows the following information:
  • Your appointment in the Federal service
  • Tenure
  • Grade and Step
  • Full performance level
  • If your SF-50(s) does not provide the information needed to make a final determination for qualification, you will be found ineligible for the position.

    3. DHS Joint Duty Assignment Application Form signed by your supervisor. Please click on the following link to access the required form DHS Form 250-02 .

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