Systems Administrator

S3 Shared Service Solutions
Linthicum Heights, MD
Jun 08, 2021
Jun 11, 2021
Full Time
OVERVIEW The System Administrator is the key interface for items within the Empower loan origination process at S3 Shared Service Solutions, LLC. This role represents the requirement to keep the Empower application within the scope and desired intention of the application. The Mortgage Cadence System Administrator is responsible for First Mortgage applications administration, design and system support for S3, credit union systems and implementation teams. The System Administrator is responsible for working with S3 and Credit Union business units to analyze system processes and recommend solutions and goals to improve productivity. This position is also responsible for Fiserv, Empower, Mortgage Cadence and ancillary system releases, updates, enhancements, product implementation, testing, maintenance and problem resolution, and quality assurance. Additionally, the System Administrator ensures operational and administrative effectiveness for security services within S3 including policy, security access administration, security audit scheduling, tracking and reporting, compliance awareness, and operational soundness. S3 has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business and they were all created with a unique cultural foundation. RESPONSIBILITIES Deliver secure system platforms by efficiently leveraging capabilities across core production sites Perform systems administration functions with regards to origination systems and related components (Mortgage Cadence, Empower, DNA, Identifi etc.) Actively participate in the development and refinement of lending initiatives and projects Work with Management and Partners to facilitate on-going process enhancements by evaluating gaps in existing procedures Administer system, process, and product setup with business units in conjunction with Fiserv, Mortgage Cadence, Empower, OTS, and other vendors as needed Participate in implementation of Fiserv, Empower, and ancillary system product and process upgrades to identify cross functional impacts Provide project design knowledge and project management skills Facilitate and assist in user testing for system upgrades and new product and processes as needed while translating business needs into possible system solutions Review applicable items in the Footprints and/or email queues, resolves & documents applicable requests, and ensures follow-through if the request is forwarded to another entity Provide responsive, timely support to all Empower end-user questions and support requests Translate business requirements into technical specifications and identify and communicate to business units impacted Act as liaison between business units and OTS/BKOT/Fiserv and other vendors as needed Translate business needs into Mortgage Cadence/Empower origination system solutions with an understanding of First Mortgage department goals Plan, document, and implement updates and additions to the First Mortgage systems Evaluate performance and stability of the production environment, and design and implement improvements with Director and Liaison approval Maintain data integrity within the First Mortgage Department's systems Develop and produce First Mortgage system reports through applicable systems including Mortgage Cadence, Empower and C-View Take direction from others in analyzing and solving software product issues and problems Work with Partners and business unit to gain consensus when changes are needed and adhere to change control policies Document knowledge base of techniques and operational assistance documents for all components of Mortgage Cadence/Empower and related systems/functionality. Maintain accuracy in system related documentation including SOPs and training material. Learn and document any/all global settings within the application and the differences of each CU that S3 supports Maintain updates and accuracy in various Empower databases including CIT, UAT, and Break Fix Alert Management to issues of concern Represent S3 on collaborative teams (at Management's direction) Make recommendations to Management re: improvements, change control, process flows, work queues, etc. Manage change control process, prepare documentation, and maintain approvals for historical reference Maintain "lessons learned" log from issue resolution and update training and SOP's as necessary Assist with new hire training and release/refresher training for S3 and credit union staff as applicable Maintain an adequate level of knowledge of the operating system, ancillary systems, and application software being used to provide a high level of support to users (SME) Monitor and evaluate the efficiency of software/hardware usage, provide items to be covered in training of users to make them more efficient as well as develop new enhancements/recommendations to improve production and workflow Liaison with internal partners on future releases eg Compliance-CFPB changes, Training, etc. Other duties as assigned QUALIFICATIONS Bachelor's Degree preferred with 1-2 years of experience, or equivalent combination of education and experience Must have the ability to recognize problems or issues when they arise by using judgment that is in consistent with standards, practices, policies, procedures, or regulations Experience in working with Empower highly desired Ability to be tactical and partner on strategic efforts Excellent communication, analytical, and problem-solving skills are required to work effectively with all levels of management and staff Ability to respond to changing priorities, and enjoyment of fast-paced, dedicated, technically challenging work environment Must have a forward-thinking approach and be flexible in a changing environment Ability to prioritize and manage multiple tasks simultaneously and follow through on issues in a timely manner based on department requirements and customer needs Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) Good communication skills, both verbal and written, are imperative Excellent customer service skills with a high attention to detail Ability to work flexible hours as needed Ability to multi-task in other areas of the unit Aptitude to work independently as well as part of a team Positive attitude and team-oriented Excellent time management with the ability to analyze a product or process and make recommendations for improvement

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