Airline Unit Manager, Customer Service Gate

Piedmont Airlines, Inc
Washington, DC
Jun 08, 2021
Jun 11, 2021
Full Time
Principal Duties and Responsibilities: Managers must keep both the company goals and customer expectations in mind when overseeing daily operations. Responsible to meet or exceed all performance goals. Coach and provide career development to the staff. Correct non-compliant behavior and impose disciplinary action as required. Understand the corporate culture, policies and goals, and take measures to implement these into daily work routines. Manage the operational activities of the department in accordance with established policies and procedures. Manage a staff with varied duties to include Supervisors and Agents. Administrative duties include daily/weekly/monthly reports. Responsible for staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, back up for absent employees. Conduct employee performance reviews. Other duties as assigned.Minimum Qualifications:Proven success as a Team Leader with ability to preplan manpower and equipmentAbility to work independently, set and meet own deadlinesAbility to work well with all levels of management and support staffAble to defuse conflicts among subordinate employeesFamiliarity with MS Office SuitePrior experience with internal controls processes for accountable itemsFlexible scheduleAt least 18 years of ageHigh school diploma or GEDValid driver's licensePreferred Qualifications:Two years of supervisory experience; both Ramp and Customer ServiceWorking knowledge of AOA environmentExtensive knowledge of QIK, Sabre & ICMBachelor's Degree in Aviation, Business or related fieldWork Environment:Use of computers and other office equipmentAirport ramp environment, subject to varied weather conditions and elevated noise levelsAll shifts including weekends, nights, holidays and/or irregular shiftsPhysical Requirements:Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairsHandle objects up to 70 poundsAssist disabled customers The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed.Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required. We also require proof of High School or GED completion. Benefit package includes paid training, holiday pay, 401(k), vacation, family travel on the American Airlines network, medical and dental available. M/F Disabled and Vet EEO/AA Employer

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