Vice President, Application Development & Operations - Reser
Vice President, Application Development & Operations - Reservations and API Platforms Job Description Posting Date May 13, 2021 Job Number 21046856 Job Category Information Technology Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP Brand Corporate Schedule Full-Time Relocation? N Position Type Management Located Remotely? N Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? JOB SUMMARY: Provides leadership for the development and implementation of key technology initiatives to drive Marriott International's reservations strategy in a fast-paced, mission critical environment. This role will be responsible for advancing the modernization of Marriott's reservations and distribution platform in alignment with our core business objectives and technical architecture. This role will also be responsible for advancing Marriott's API platform and providing governance across the Global Technology organization. Follows and provides input to standard application development tools and processes to promote project quality for client-facing systems. This position manages day-to-day relationships with information technology teams to promote client satisfaction with all technology teams and business partners. Implements and manages continuous improvement program to improve quality, consistency, and client satisfaction. Develops and maintains the application run standards by managing day-to-day application performance through SLAs and other metrics. Works with service providers to address day-to-day issues and priorities. Delivers small enhancements and monitors the operations of existing applications. CANDIDATE PROFILE Education and Experience Required: 12+ years of application development leadership experience and the various approaches to the Systems Development Life Cycle (SDLC) (eg Agile and Waterfall) Five years recent experience as a primary point of application accountability for an enterprise, globally-distributed application Demonstrated expertise of industry application platforms, trends and best practices Direct management of cross functional, sourced, or matrixed teams Experience with and knowledge of IT outsourcing activities in a managed services environment Seasoned technology leader with a strong background in engineering Platform development and integration (bespoke and package) Best practice engineering standards and process Direct management of complex budgets in direct and indirect costs Preferred: Experience in API Development Undergraduate in computer science or related technical field or relevant years of experience Demonstrated success leading medium- to large-scale initiatives/transformations Proven executive experience in strategic planning and budgeting within one or more business groups Experience with and knowledge of IT outsourcing activities in a managed services environment Proven knowledge of SDLC; good understanding of ITIL v4 Framework Strong process management, negotiating, influencing and problem resolution skills Proven ability to effectively prioritize and execute tasks in a high-pressure environment Experience in business systems and process planning Knowledge of business environment, service requirements and hospitality culture Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations. Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards - including drivers of process costs Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment CORE WORK ACTIVITIES Managing Day-To-Day Relationships with IT Teams, Discipline Partners and Service Providers Manages application development projects in partnership with IT teams, discipline partners, and service providers Provides overall project management of business projects/portfolios Defines and oversees effective reporting to the key IT and discipline partners Leads project reviews with Technology Products teams and business stakeholders on application development projects Manages day-to day relationships with all IT teams (eg, Security, Infrastructure, Shared Platforms, Products) to promote the delivery of services that meet or exceed the client expectations Monitors all projects for alignment with defined business case process Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues Defines, manages, and improves service level reporting for application development Provides early warning to the appropriate Technology Product and Business leaders and team regarding degraded or missed service levels Leads application development and maintenance of service provider project management standards and tools Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction Works with application development service providers Ensures the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement Works with all IT teams to progress the service providers services to match client needs Facilitates team and service provider compliance with the agreement Ensures service levels meet business needs Supports the IT organization Participates in the creation and maintenance of IT's business strategy and planning Supports and follows defined IT Governance decision rights, standards and practices Emphasizes accuracy and effectiveness of estimating and planning management with team Assists all IT teams with the preparation and monitoring of business/discipline and continent IT budgets Developing and Managing Application Development Standards, Processes, And Tools Works with the Enterprise Architecture team to facilitate consistency of service delivery across client groups Builds and maintains a standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including: SDLC standard tools and processes for both waterfall and agile development Estimating standard tools and processes, incorporating flexibility for small and large projects Deployment standard tools and processes Monitors projects for adherence to defined application development processes Works with IT organization to create broader IT-related and corporate standards and policies where necessary Communicates important application development policy changes that affect service provider and/or Marriott operations Managing Day-To-Day Application Performance Builds and maintains a standard set of application delivery tools and processes that will provide the right level of governance for all IT teams, and that will promote client satisfaction Co-leads development and maintenance of service provider project management standards and tools Drives client satisfaction with Business Partnership & Planning teams through conducting project reviews, reporting metrics, and other activities Leads and works to minimize outages and implements recovery and contingency plans are in place Manages application delivery performance through SLAs and other key performance metrics Supports Sarbanes-Oxley, ISP, and other regulatory compliance matters with service providers Monitors and supports following defined service delivery processes Communicates important policy changes that affect service provider and/or Client operations Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels Participates in the definition of, and facilitates compliance with Service Integration standard processes and tools Oversees and monitors service provider problems, change management processes, and escalation procedures Partners with all IT teams to progress the service providers application delivery services Monitors the development and enforcement of IT-related standards and policies Addressing Day-To-Day Issues and Priorities Acts as primary contact for managing provider incidents, problems, changes, release management, and other standard ITIL processes Facilitates timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues Facilitates team and service provider compliance with the agreement Promotes business and operational viability of service levels Manages process for minor enhancements Identifies and leads application rationalization efforts Implementing and Managing Continuous Improvement Programs Drives CMMi, or similar metrics to demonstrate continuous improvement and alignment with the industry Leads the continuous improvement cost reduction opportunities and trailing cost elimination Defines, manages, and improves service level reporting for application delivery services Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Check out pictures from associates at this location, and some videos too! Marriott participates in the Electronic Employment Eligibility Verification Program. This Employer Participates in E-Verify ENGLISH/SPANISH (PDF) Right to Work ENGLISH/SPANISH (PDF) Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. If you are an individual with a disability and need assistance completing the online application, please call 301-581-1400. 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