Site Reliability Engineer

Change Healthcare
College Park, MD
Jun 08, 2021
Jun 12, 2021
Engineer, IT, QA Engineer
Full Time
Position may require travel to Madison, WisconsinTitleSite Reliability EngineerOverview of PositionOperates company's complex high traffic, business critical internet site communications and/or network-based (cloud) product systems. Plans, designs and implements scalable local and wide-area network solutions between multiple platforms and protocols (including IP and VOIP). Responsible for system performance; supports/troubleshoots network issues and coordinates installation of such items as routers and switches with appropriate vendors. Develops tools to automate the deployment, administration and monitoring of a network system. Provides training and assists with proposal writing. Conducts project planning, cost analysis and vendor comparisons and works on project implementation. Works with development teams to enhance and improve system operability. Conducts tests of network redundancy, resilience and failover of network elements to ensure up-time standards are fully achieved. May be required to provide on-call service coverage with other department employees.What will be my duties and responsibilities in this job?Application Performance and Stability: proactively monitor and ensure the health of customer-facing applications, ensuring they are operationally sound and uphold the SLAs of our products and services.Automation and Tooling: develop tooling, playbooks and/or scripts that can be used for operationalizing manual tasks, configuring services and systems, or reacting in responses to system events.Service Reliability: facilitate incident management and contribute to technical troubleshooting of issues to determine root causes, finding opportunities to improve and iterate on our application's architecture and system infrastructure.Communication and Collaboration: support and enable product-development teams to meet their operational and reliability needs.Managing Deployments: perform deployment activities to release development team's software to production and other customer-facing environments.What are the requirements needed for this position?5 years of Site Reliability Engineering or similar experience (Operations, DevOps, or Cloud Infrastructure) in a modernized software development environmentDeep technical understanding of internet protocols and security, specifically how they fit into secure and compliant system architectures (HTTP/HTTPS, TCP, TLS, SSL, VPNs)Strong programming and scripting skills (ie Powershell, Bash)Ability to react quickly to issues as they arise and determine points-of-failure and troubleshoot multi-tiered web-service and web-application architectures for root-cause analysesExperience with modern infrastructure-as-code and configuration-management tools (ie Terraform, Ansible, Chef, Puppet)Bachelor's degreeA' in Information Systems, Computer Science, Computer EngineeringA' or related field or equivalent experienceWhat other skills/experience would be helpful to have?Deep understanding of service-oriented architectures and how they are maintained, deployed and continually monitored for stability and performanceExperience with configuring and maintaining system and application monitoring tools to provide overall system visibility and observability (ie Grafana, Prometheus, Datadog, Dynatrace)Experience working on systems and architectures that are deployed to cloud-native environments (AWS, Azure, GCP).A' Cloud-native certifications are preferred.Ability to scale and manage systems and services that are used by medium-/large-sized engineering teams (ie Jenkins, Gitlab CI, etc.)What are the working conditions and physical requirements of this job? General office demands#li-remote Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!A' Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,A' national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@A' with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.Click here view our pay transparency nondiscrimination policy.California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understoodA' Change Healthcare's Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

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