Platform Support Engineer

Capital One
Manquin, VA
Jun 08, 2021
Jun 11, 2021
Full Time
West Creek 4 (12074), United States of America, Richmond, VirginiaPlatform Support EngineerThis associate will provide strategic, administrative, and engineering support to both Jira Align (formerly AgileCraft) and Jira; and support the end-to-end user experience and architecture across the products.A' This is for a full-time position to provide strategic, administration, maintenance, upgrades, enhancements, support integrations with other tools or plugins, and rollout support of Jira Align and Jira.A' General Responsibilities:Provide level 3 and 4 administrative support for Jira Align (formerly AgileCraft) and JiraA' Provide strategic consultancy and guidance to leadership and Jira Align usersWork with the user community to troubleshoot and resolve issues in Jira and Jira AlignSupport the rollout and onboarding of new teams to Jira Align and the integration with JiraRecommend and implement best practices in Jira and Jira AlignProvide hands on support to integrate Jira and Jira AlignA' Understand system architecture of upstream and downstream impacts when implementing solutions and provide governance across the applicationsSupport complex troubleshooting efforts that cross multiple applications and technical disciplinesSupports team to address business needs and deliver technical solutions and workaroundsConfigure, manage, and enhance Jira Align and Jira tools, including native functionality as well as researching, testing, and implementing pluginsConfigure Jira Align and Jira to meet business requirementsCoordinate with Atlassian Support team for issuesResponsible for maintaining all Jira Align instancesResponsible for working with other Jira and Jira Align administrators across the enterpriseCreate and curate knowledge-base articles and documentation to help users help themselvesVerify bugs and work Atlassian support on delivering fixesResponsible for helping define best practices and improving methods to benefit the user experienceCreate and maintain technical documentation and user-guidesBasic Qualifications:High School Degree, GED or equivalent certificationAt least 3 years of experience supporting JiraAt least 3 years of Technology Delivery or System Integration experienceA' At least 3 years of experience in a customer facing or technical support rolePreferred Qualifications:Bachelor's Degree4+ years of experience using and supporting Jira Align (formerly AgileCraft)SAFe certified or other scaled agile frameworks4+ years of experience developing and consuming RESTful APIs4+ years of experience with OOP concepts and modern programming languages (JavaScript, Java, PHP, Python, .net or Ruby)At this time, Capital One will not sponsor a new applicant for employment authorization for this position