Service Desk / Help Desk Analyst - Sec+ and active Top Secret required

General Dynamics Information Technology
Washington, DC
Jun 08, 2021
Jun 11, 2021
Full Time
Type of Requisition:RegularClearance Level Must Currently Possess:Top SecretClearance Level Must Be Able to Obtain:Top Secret/SCISuitability:Agency SpecificPublic Trust/Other Required:Job Family:Systems AdministrationJob Description:? GDIT seeks Service Desk Technician Rock Stars! ?OPPORTUNITY: Service Desk TechnicianSECURITY CLEARANCE: TS LOCATION: Washington, DCEDUCATION: BS/BA , highly desiredYEARS OF EXPERIENCE: 2-6 years of helpdesk experienceCERTIFICATIONS: "Active"A' Security + requiredDUTIES INCLUDE ?A' Provide program support as a Tier 1.5 Service Desk Technician ?Provide excellent customer service and quick resolution of technical issues for customer via, chat, email and shoulder tap. ?Support Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, notebooks, printers, iPads, and associated peripherals. ?Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies. ? Support Microsoft Office 365 and Active Directory products ? Use ServiceNow to document solutions clearly and accurately so that resolutions are pushed to the lowest level. ?Responsible for the overall management of specific task assignments, ensuring that the technical solutions and assigned schedules are promptly completed. ?Documents and tracks customer incidents and requests via ticketing management system, updating troubleshooting and resolution efforts, and efficiently escalating tickets to appropriate teams when applicable ?Configures and installs desktop and laptop computers following standard procedures, isolates and resolves issues with individual workstations, answers user questions about hardware and software, and completes special projects and assignments. **service desk is open 24/7/365, shift work may be requiredScheduled Weekly Hours:40Travel Required:10-25%Telecommuting Options:Telecommuting Not AllowedWork Location:USA DC WashingtonAdditional Work Locations:We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.