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Remote Professional and Graduate Studies Customer Service Specialist

Employer
VirtualVocations
Location
Fairfax, VA
Closing date
Jun 11, 2021

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Industry
Other
Function
Customer Service
Hours
Full Time
Career Level
Experienced (Non-Manager)
An online learning resources is seeking a Remote Professional and Graduate Studies Customer Service Specialist. Must be able to: Clarify customer complaint/issue/need Ensure resolution with time limits Analyze cause of problem Required Skills: 3+ years experience in the online or higher education customer service environment Familiarity with CRM systems and practices Strong work ethic and positive attitude, with a willingness to be flexible Proven customer support experience Proficiency in Microsoft Office suite required

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