Customer Service Representative

Regency Furniture
Capitol Heights, MD
Jun 02, 2021
Jun 11, 2021
Customer Service
Full Time
Regency Furniture is searching for a Customer Service Representative to provide our guest a 5 star customer experience. At Regency Furniture, our Customer Service Representatives promote quality customer service and maintain positive relationship with internal and external guest. We are a positive, team oriented environment with opportunities for growth. We offer Comprehensive Benefits (medical, vision, dental, paid vacation, 401k)!As a Customer Service Representative, you will: Answer a high volume of calls Support sales staff by finalizing tickets quickly and efficiently Handle customer concerns in person and over the phone Gain a thorough knowledge of policies and procedures Review and edit customer orders Create and maintain various delivery and service data Dispatch drivers Provide thorough explanation to customers about estimate times during the process (financing, policies, delivery, pick-up, etc.) Provide reports Schedule and close deliveries Assist with pricing, tagging, promotions and organization as needed Schedule service calls Make daily calls to customers (delivery updates/confirmations, pick-ups, thank you and follow ups) Follow assigned schedule Attend all require meetingsAs a Customer Service Representative, you must: Have a High School diploma or GED Have the ability to work a retail schedule including weekends, nights and holidays Have strong professional communication skills (bilingual is a plus) Possess the ability to read, analyze, and interpret common publications related to field of expertise (sales & finance contracts, delivery orders, etc.) Ability to respond to common inquiries or complaints from customers or vendors Ability to calculate figures (discounts, interest, commission, percentages, area, etc.) Be able to lift/ move up to 25 pounds, regularly Possess computer literacy (Microsoft Outlook, Work, Excel, and Windows) Benefits of working for us! Medical, dental, vision, life insurance, disability benefits, including dependent coverage; Paid vacationRecognition and reward programs;401(k) retirement savings plan;Generous employee purchase policy

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