Resident Account Manager
Job Description Join Kay Apartment Communities' team at our 584-unit apartment community in Suitland, MD. The Resident Account Manager at Kay exemplifies superior customer service and oversees all aspects of collections, resident account management and financials, while helping to maximize the successful operation of the property. The resident accounts/assistant community manager reports to the community manager. The position offers a competitive salary, bonuses and an exceptional benefits package.Responsibilities. Provide superior customer service and effectively communicate with prospective and current residents, staff, vendors and visitors, while adhering to company policies and Fair Housing laws.. Manage all aspects of collections, resident account management and financials, including but not limited to:Oversee all collection efforts, in person, by phone and emailHelp achieve and maintain minimal delinquency and bad debt balancesAdminister billing for delinquent rent, past due water charges, resident repair bills, late and legal chargesOversee eviction process by maintaining suit lists, summons and writsMake court appearances as a witness for the community on rent casesCollect and post payments, including rent, deposits and other feesPerform daily rent deposits and keep accurate documentationResearch resident ledgersProvide financial reporting to VP of Property Management bi-monthly . Assist in managing the leasing process from lead to lease, including: processing leads, qualifying renters, conducting tours, following up, closing, processing applications, compiling lease documents, preparing for move-ins.Conduct timely apartment inspections to ensure they are ready for showings, as well as monthly community inspections, as assigned by community managerManage purchase ordersSchedule contractor work, as needed.Other duties as assigned RequirementsHighly motivated, dependable and customer-focusedMinimum 2 years of property management experience, with concentration on collections/bookkeeping, landlord- tenant relations and leasingWorking knowledge of Fair Housing, Landlord Tenant and eviction lawsHigh school diploma; college degree preferredExcellent written and verbal communication skillsAbility to use problem-solving skills and best judgment to handle unpredictable situations and challenging customer interactionsStrong time management and organizational skills, attention to detailAbility to work well independently and in a team environmentProfessional appearance and demeanorBasic computer knowledge and working proficiency in Microsoft Outlook, Word and Excel. Some knowledge of property management and lead management programs a plus.Ability to work some SaturdaysMaintain a valid driver's license and reliable transportationBilingual in English and Spanish a plusOur exceptional benefits package. Medical & dental insurance. Paid holidays. Vacation/sick leave. 401(K) retirement savings plan. Life insurance. Year-end bonuses. Rent discount. Extensive training programPre-employment requirementsCriminal background check Kay Apartment Communities is an Equal Opportunity Employer Company DescriptionKay Apartment Communities has been a locally-recognized multifamily owner and manager in the Washington Metropolitan area for over 50 years. Our portfolio includes more than 12,000 apartment homes in 32 communities located throughout Maryland and Virginia. Kay offers a competitive compensation, an exceptional benefits package, extensive training and career growth opportunities. We welcome you to join our team!