Customer Service

Washington, DC
Jun 09, 2021
Jun 11, 2021
Customer Service
Full Time
Summary:Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us thats blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts.Hiring immediately! We are looking for fantastic retail sales associates to provide excellent customer service to our clients.Description:This is not your normal retail sales associate / customer service position. We are growing faster than ever and fiercely recruiting amazing sales associates / customer service representatives. At Drybar, our retail receptionists are called Bartenders because thats what they do they tend to the social experience of our bar atmosphere. This is the coolest retail sales associate / customer service position on the job market!So heres our questions for you Do you hold the power tomake anyone smile?befriend strangers?turn around a failing customer experience?remember names and faces?do five things at one time?Did you answer yes to the above? Then we wanna meet you and we are hiring immediately!Here is what Drybar Bartenders (retail sales associates / customer service representatives) are responsible for each day:As a store associate, leading the clients experience from check in to check out, ensuring Drybar standards are upheld, creating a memorable experience for the client.Setting the tone of a positive shop atmosphere by approaching the day as if hosting a party.Organizing and executing shop flow between clients and staff in a positive manner.Serving as subject matter expert in the reservation system.Ensuring client information is entered in with accuracy and timeliness.Rebooking appointments during check out while addressing clients by name.Troubleshooting any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients needs are met.Optimizing and maximizing appointments with the reservation system and ensuring timely communication and superior customer service.Engaging clients and serving complimentary beverages.Maintaining highest degree of ethics when handling client payments and stylist tips/commissions. Balance cash drawer at opening, close and at shift changes.Problem solving when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client.Maintaining overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk area clean.Maintaining clear communication with Shop Management about overall shop operationsEducating clients on Drybar products and tools and replenish after sell through.Upholding Drybars 10 Core Values.Being on time for scheduled shifts.Other duties and projects as assigned by Manager or Manager on Duty.1+ years experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position)Previous experience with Point of Sale Systems strongly preferredPrevious salon/spa experience preferred but not requiredHigh school diploma or equivalentUnderstand the importance of providing amazing customer servicePromote a professional and brand-appropriate imageStrong communication skills and strong presenceSelf-starter with a leadership mentalityPleasant and positive demeanorAbility to work at a sustained, fast paceExcellent problem solving and troubleshooting skillsTrack record in providing over-the-top, amazing customer service!Ability to multitask with easeFrequently required to stand and/or walk for duration of 6-8 hour long shiftsHas the technical ability and skills to operate a point of sale systemProblem solver use logic and support resources to solve problems at the front deskMaintains professional demeanor under pressureDrybar follows all applicable federal, state and local laws regarding background checks

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