Customer Service Representative (Veterans' Contact Center)

The Bowen Group
Stafford, VA
Jun 06, 2021
Jun 11, 2021
Customer Service
Full Time
Immediate Hires Needed for August Class!Ready to jump on board with the industry leader in the provision of wellness services to the military and Veteran communities? The Bowen Group has an outstanding opportunity foraCustomer Service Representative to join our team. This is a full-time vitual position..The Customer Service Representative provides front-line operational support for the Contact Center. In this role, you will respond to questions, issues and complaints pertaining to Veterans' services and concerns. Phone calls are from a wide variety of individuals including veterans, their family members and/or representatives, VA Employees.Onlycandidates, living in Virginia, with Call Center Experience listed on their resume will be considered.Understand and explain Department of Veterans Affairs (VA) services or proceduresAsk clarifying questions to identify complex or vague requests for VA services and informationAccurately record details of calls and other service requests in an expected time frameSelect appropriate VA services to meet the specific needs of customersEstablish and maintain effective communication and working relationships with VA employees, outside agencies and the publicUtilize a multi-screen computer system including a Customer Relationship Management (CRM) applicationMaintain confidentiality and privacy of callersOrganize and prioritize multiple tasksRequirements:Must live in the Northern VA or Fredericksburg, VA AreaOne year of work experience in customer service environmentMinimum of 6 months' experience in a call centerAbility to hard wire to High Speed Internet (no wifi)Ability to work under pressure including calm and effective dealing with escalating or difficult callsCapability to 'think on your feet' to offer additional solutions to problemsDetail oriented with strong organizational and time-management skillsExcellent verbal, interpersonal and written communication skillsNice to have:Familiarity with the military and veteran community programs a plusU.S. Military Veteran or Veteran family members receive additional considerationAbility to pass a federal NACI background check- you must be a US Citizen or a Green Card HolderProof of eligibility to work in the United StatesWe offer a comprehensive benefits package to include the following:Health and Dental Insurance- Premium 100% Paid by The Bowen GroupGenerous vacation and holiday leave401(k)Group Life insuranceShort-term DisabilityThe Bowen Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, national origin or any other consideration made unlawful by applicable federal, state or local laws.The Bowen Group is a government contractor and participates in the E-Verify Program. For more information, please clickhere.

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