Customer Service Representative

Location
Washington, DC
Posted
Jun 16, 2021
Closes
Jun 18, 2021
Ref
228427
Function
Administrative, Other
Industry
Other
Hours
Full Time
Job Summary/Company: Our client, a prominent nonprofit, is looking for a professional Customer Service Representative to join its team. This person will be responsible for technical support for online journals, book content, and CME, answering the calls from members, non-members, and publishing customers, processing their requests for orders, information, technical help, and inquiries. This position is a highly visible one and requires the use of several complex databases both for looking up information, analyzing and for updating. It requires a detailed and broad knowledge of both membership and publishing activities within a nonprofit environment. If you meet the qualifications below, please apply.

Responsibilities:
  • Manage all calls and information requests from members by answering inquiries directly or transferring to the appropriate department.
  • Resolve journal claims for de-duplicated accounts by determining correct parent account and locating other accounts to make subscription adjustments.
  • Provide administrative, operations, and financial support to department for reoccurring tasks and special projects.
  • Technical customer support for online subscriptions and web sites, including access issues, order and payment information, and content explanation.
  • Manage email boxes for the association.
Qualifications/Background Profile:
  • High school degree plus four years of experience in business operations, customer service, publishing or information technology.
  • Or college degree plus one year of experience in business operations, customer service, publishing, or related field.
  • Excellent communication skills, both written and oral, including ability to compose clear and professional correspondence.
  • Ability to communicate effectively, clearly, and professionally with both internal and external customers.
  • Ability to make decisions about complex customer issues and determine when to seek assistance.
  • Demonstrated ability to use complex data processing system such as member or order processing software.

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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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