Duties

Summary

This position is with the Office of Inspector General, Information Technology Division. This office is responsible for providing IT customer service support to the Office of Inspector General staff. As an Information Technology Specialist, the incumbent is expected to perform audio/video services to OIG senior executives and other OIG staff members in a high energy fast paced work environment.
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Responsibilities

As an Information Technology Specialist, GS-2210-12/13, you will perform the following major duties:

Provides support to OIG executives, included but not limited to audio/video services, installation and configuration of Apple mobile devices, such as iPhones, iPads and Apple iOS applications.

Provides remote and deskside support; imaging laptops, performing data retention, supporting mobile devices, developing scripts, configuring file and printer servers, develop/draft documentation and user guides; conduct user training as needed.

Diagnoses and resolves problems in response to reported incidents; uses a wide variety of software applications, computer hardware, desktop operating systems, anti-virus software, Office suites and network client setup.

Performs IT systems security related tasks, using prescribed methods, and tools in support of cyber and information security standards.

May correspond via telecommunication devices or in person to peers, supervisors, managers, and customers; provides troubleshooting and customer support via phone, live video feeds.

Ensures rigorous application of information security/assurance policies, principles, and practices in the delivery of technical services; notifies the unit supervisor or senior IT staff on any IT issues, problems, and concerns.

Travel Required

Not required

Supervisory status
No

Promotion Potential
13

Requirements

Conditions of Employment

• U.S. citizenship is required.
• Successful completion of a background investigation.
• May be required to complete a one year probationary period.
• OGE-450, Confidential Financial Disclosure Report may be required.
• Time-in-grade requirement - Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F.

Qualifications

All qualification requirements must be met by the closing date of this announcement.

Basic Requirement:

Your resume must reflect information technology related experience in the federal service or private or public sector demonstrating the following four competencies: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. And

In addition to the basic requirements above, applicants for the GS-12 and GS-13 must meet one year of the specialized experience listed below to be considered for each grade:

Specialized Experience for the GS-12:

To qualify for the GS-12 level, you must possess at least one year (52 weeks) of specialized experience equivalent to the GS-11 level in the Federal Service or equivalent experience in the private or public sector, performing ALL of the following:

1. Provide IT support in a high-energy, fast paced environment;

2. Provide assistance with installing, configurating and troubleshooting Apple mobile devices (iPhones, iPads, etc.) and Apple iOS applications;

3. Utilizing a variety of IT applications to include, but not limited to Windows 10, Microsoft Bitlocker, Microsoft Outlook 365, Microsoft OneDrive and the suite of Office 365 productivity applications; and

4. Communicate technical information to staff to assist with security problems issues.

Specialized Experience for the GS-13:

To qualify for the GS-13 level, you must possess at least one year (52 weeks) of specialized experience equivalent to the GS-12 level in the Federal Service or equivalent experience in the private or public sector, performing ALL of the following:

1. Providing a variety of IT support services to a fast-paced work environment to include, but not limited to researching, evaluating, and training staff members;

2. Installing, configurating and troubleshooting Apple mobile devices (iPhones, iPads, etc.) and Apple iOS applications;

3. Utilize a variety of IT applications and the ability to troubleshoot complex issues, to include but not limited to, Windows 10, Microsoft Bitlocker, Microsoft Outlook 365, Microsoft OneDrive and the suite of Office 365 productivity applications; and

4. Applying in depth knowledge on cybersecurity concepts, principals, and standards.

Education

There is no education substitute for this vacancy announcement.

Additional information

Applicants must meet initial and periodic suitability determinations based on favorable background investigations and updates.

Additional selections may be made within 90 days from the closing date of this vacancy announcement.

Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp .

Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements:

- Special Hiring Authorities for Veterans
- Special Hiring Authority for Certain Military Spouses

Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants will be evaluated based on their possession of the following competencies:

• Ability to Communicate Information to Senior Officials
• Knowledge of Video Telecommunication

After the closing date of the announcement, we will review your resume per Category Rating or Numerical Scoring procedures to ensure that qualification and eligibility requirements are met. If we use the Category Rating procedure, and it is determined that you meet the minimum qualification requirements, your application will then be placed in one of three categories: Best Qualified, Well Qualified, or Qualified based on the degree that your application demonstrates possession of:

Knowledge of computer hardware and software development and systems as they apply to the conception, specification, analysis, planning, development, installation, test, modification

Skill in applying IT security principles; and installing, configuring and testing software on customer workstations

Skill in oral communication to present technical information and concepts in a clear and understandable manner to end users, peers, and management

In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

Note: If a determination is made that qualifications and/or experience have been inflated, your score will be adjusted to more accurately reflect your abilities. You are required to select eligibility and submit supporting documents. Applicants who disqualify themselves will not be evaluated further.

Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process
Suitability/Fitness

Required Documents

All documentation, applicable to you, must be submitted by the closing date of this announcement. Failure to submit the required documents will disqualify you from further consideration for this position.

Resume (required) - Your resume must sufficiently describe how your experience fully meets the specialized experience requirements as stated in this announcement for each grade level(s) you are applying (see "Qualifications" section). Your resume must also support your responses to the assessment questionnaire. Credit will be given for paid and unpaid experience. We cannot assume you have performed the experience required for this position regardless of your employment history or academic career. We strongly recommend you use the USA Jobs online Resume Builder to submit a resume. If you choose to use your own formatted resume, you must ensure it contains all of the following for each experience/position listed: job title, name of employer, beginning and ending dates of employment (month/day/year format), hours worked per week, detailed description of duties performed, and if a Federal position, series and grade or equivalent. We will not access web pages linked on your resume to determine your qualifications. Do not include a photograph or video of yourself, or any sensitive information.

SF-50 Notification of Personnel Action - Documenting proof of competitive status, tenure, position, grade level, and step. Please do not submit award SF-50s as they do not provide the needed information.

Performance Appraisal and Awards - While not required, due weight will be given to appraisals and awards submitted during the interview/selection process conducted by the hiring manager. Such documents will not be used in determining if you meet the experience requirements.

CTAP/ICTAP Eligibility - Such as a RIF separation notice, certificate of expected separation, SF-50 Notification of Personnel Action stating you were separated by RIF, OR a letter from your agency documenting your priority consideration status.

Veteran's Preference Documentation -If applying under VEOA, you must include your DD-214 member 4 copy, SF-15, and VA letter (if applicable). If you are still on active duty, you may submit a statement of service from your unit which states the date you entered active duty and the date you are separating. Your separation date must be within 90 days of the closing date of this announcement.

Military Spouse - If applying as a Military Spouse Eligible under E.O. 13473 and you are a spouse of a member of the armed forces on active duty, the spouse of a 100 percent disabled member of the armed forces, and/or the spouse of a deceased member of the armed forces you must submit acceptable documentation of your appointment eligibility which may include the following:

• A copy of the service member's permanent change of station orders, the specific location to which the member is assigned, reassigned, or transferred to permanent change of station orders, and the effective date of the permanent change of station; and
• Verification of the marriage to the service member if not listed on orders (i.e., a marriage license or other legal documentation verifying marriage);
• Verification of the member's 100 percent disability; and/or
• Verification of the member's death while on active duty.

If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here .