Reasonable Accommodation Specialist (Interpreter)

Washington, D.C
Jun 08, 2021
Jun 12, 2021
Full Time


This position is located in GAO's, Human Capital Office, Employee Relations and Benefits Center (ER&B). ER&B is responsible for GAO's telework, reasonable accommodation, benefits, retirements, workers compensation, unemployment compensation and grievance and suitability programs. The Reasonable Accommodation Program plays a critical role in supporting GAO's goal of a diverse and inclusive work environment by managing and reporting on GAO's reasonable accommodation functions.

Learn more about this agency


-- As a primary contact, the incumbent makes determinations and recommendations related to reasonable accommodations and interpretive services in HQ and Field Offices; and acts as the agency point of contact for out sourced interpreting services to include working in concert with contracted personnel and coordinating/overseeing daily interpretive services. The incumbent functions as an advisor to management officials in a manner that inspires respect and confidence in the authoritative interpretations rendered by the incumbent on highly complex reasonable accommodations issues.

-- Interprets and translates spoken language, conversations, meetings and/or presentations of a highly technical nature dealing with policies, procedures and GAO-related matters to individuals who are deaf or hearing impaired. This includes providing interpreting service for Deaf and hard of hearing employees and visitors, seamlessly and in a wide range of settings, and in accordance with the Registry of Interpreters for the Deaf (RID) Code of Professional Conduct.

-- Simultaneously or consecutively interpret accurately and effectively, with equal facility in both oral and manual languages: spoken English into ASL, Pidgin Signed English (PSE), or Manually Coded English (MCE) and ASL, PSE, MCE into spoken English. Assess preferred communication mode of individual consumers to accurately match linguistic preference.

-- Manages requests for reasonable accommodations from employees and applicants to include reviewing reasonable accommodation requests and, as appropriate, approves or refers proposed denials to the Accommodation Committee. Clarifies the request with the employee or applicant, if needed, and obtains any additional information to facilitate decisions. Consults with management, Office of General Counsel and others, as appropriate to expedite applicant and employee requests; and keeps stakeholders (i.e. the employee, management, and/or applicant) informed of the status of requests.

-- Develops and implements policy guidance and reports regarding GAO's reasonable accommodation program including policies relating to interpretive services. This includes reviewing, analyzing and evaluating internal policies, procedures and practices to identify and mitigate discriminatory factors affecting persons with disabilities in the work force.

-- Provides technical assistance and advice to GAO management and staff on matters related to reasonable accommodations. This includes serving as a Consultant on reasonable accommodation issues and training course content.

--Coordinates with Infrastructure Operations and Information Systems Technology to ensure that the GAO facilities and technology meets the needs of the employees with disabilities. Facilitates the procurement of assistive technologies and coordinates associated procurement activities for the reasonable accommodation program.

-- Collaborates with a variety of staff at all levels throughout the agency (including within the office and with mission and mission support staff) to gather and analyze information, make recommendations, coordinate work and implement RA program initiatives.

--Participates on task forces and in study groups that examine and make recommendations on issues relative to employment concerns of persons with disabilities.

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

  • You must be a U.S. citizen or national
  • You may be required to submit a financial disclosure statement
  • You must be suitable for federal employment.
  • You may be required to complete a one year probationary period
  • Selectee must be able to meet/maintain suitability & security requirements.

You must meet all qualification requirements before the announcement closes.


Applicants must have at least 52 weeks of specialized experience at the next lower level, equivalent to the GS-11 in federal service. Specialized experience is defined as managing reasonable accommodation requests and advising management and staff on reasonable accommodations program services to include resolution of problems as wells as exploring options and alternative courses of action based on a complete understanding of employee needs and considerations in accordance with EEO and ADA laws.

Selective Placement Factor: Applicants must possess comprehensive skill and experience in the use American Sign Language (ASL) to include certification from the National Registry of Interpreters for the Deaf (RID) or the National Association of the Deaf (NAD).

NOTE: During the interview applicants may be required to demonstrate the use of their sign language skill and experience.


This position does not have an education requirement.

Additional information

This is NOT a bargaining unit position

Based on staffing needs, additional selections may be made through this vacancy announcement.

Selectee will be required to file a Financial Disclosure Statement.

Travel and relocation expenses will not be paid for by the GAO.

Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System. Visit SSS .

Selectees will be required to complete questions contained on the Declaration for Federal Employment (OF-306) at the time a tentative job offer is made. At the time of appointment, selectees will be required to update the OF-306.

GAO provides reasonable accommodations to applicants and employees with disabilities. To request accommodation, please email

The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.

The U.S. GAO is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. Initial appointments, permanent or indefinite, to the GAO require completion of a one or two-year probationary period.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

If you meet the qualification requirements stated above, you will be further rated based on your responses to the assessment questions. Please make sure that your responses to the assessment questions are supported in your resume. Please follow all instructions carefully. If you provide incomplete answers, fail to provide a narrative response to any vacancy question(s) that requires further explanation, or if your response to a vacancy question is "see resume", your rating may be affected or you may be determined ineligible.

All applicants will be rated based on their responses to the assessment questions, in conjunction with the following Knowledge, Skills and Abilities (KSA's):

Knowledge of the Americans with Disabilities Act of 1990 (ADA), the ADA Amendments Act of 2008, and the Rehabilitation Act of 1973 as amended; as well as regulations, procedures, concepts, and policies of equal employment opportunity and human resources functions.

Substantive knowledge of and skill in processing reasonable accommodation requests.

Skill in communicating and interpreting clearly and effectively, particularly in the use of English and American Sign Language , Pidgin Sign Language (contact language), or Manually Coded English (MCE) and other accepted methods of communication with individuals who are deaf or hearing impaired.

Ability to simultaneously interpret or transliterate complex material and technical concepts while keeping pace with normal conversation at conferences and meetings to include interpreting nuances, voice inflections, idiosyncrasies, and mannerisms of participants in order to accurately convey the message.

Ability to translate basic federal legislation into program goals, objectives and services for employees and applicants with disabilities.

Ability to evaluate the needs of supervisors, managers, and Deaf and hard of hearing employees to determine service needs.

Knowledge of physical and attitudinal barriers faced by persons with disabilities as well as skill in alleviating such barriers.

Substantive knowledge of GAO rules and regulations, policies and procedures and information systems in order to resolve complex problems, provide advisory services and issue guidance.

Ability to implement and evaluate guidelines as they relate to persons with disabilities, in accordance with agency program goals and objectives.

Ability to assist in the management and oversight of reasonable accommodation services contracts.
To preview questions please click here .

Background checks and security clearance

Security clearance

Drug test required

Required Documents

You must provide a complete application package which includes:

- Resume: must be created using the USAJOBS resume builder and show relevant work experience.

- If you are using your education to qualify (even partially), you must submit a copy of your transcripts. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you will be required to provide official transcripts. Foreign Education: If you are submitting a transcript from a non-US educational institution, applicants must submit all necessary documents to a private U.S. organization that specializes in interpretation of foreign educational credentials, commonly called a credential evaluation service.

- Veteran Hiring Authority Eligibles: VEOA, VRA, and 30% Disabled Veterans must submit adequate proof of active service in the Armed Forces including Member 4 copy of your DD-214, which indicates character of service. To claim 10-point veterans' preference, you must also submit an SF-15 and a letter from the Department of Veterans Affairs verifying the percentage of your disability and preference in hiring. To claim 5-Point veterans' preference, you must submit a Member 4 copy of the DD - 214 or if you are currently active duty: an official statement of service from your command.

- Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent), showing tenure, type of service (competitive/excepted) and the highest grade held.

- If you are applying under the Schedule A hiring Authority for individuals with disabilities, you must submit proof disability.

Failure to submit any of the above mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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