Quality Assurance Manager (sr Social Services Supervisor)

3 days left

Fairfax, Virginia
$72,032.27 - $120,054.06 Annually
Jun 05, 2021
Jun 18, 2021
Full Time
Job Announcement

Under general supervision of the Adult and Aging Division Director, provides oversight of quality assurance activities to ensure that quality services are provided. Ensures quality improvement and compliance with local, state, and federal reporting requirements for service delivery, data collection, and reporting. This position performs a range of professional level activities to design, implement, manage, and integrate a formal and structured quality assurance system for all program areas in the Adult & Aging division. Prepares written reports on findings of monitoring and provides feedback and recommendation to address issues identified. Works with management staff to revise policies and procedures, as necessary. Oversees staff development and training activities. Supervises the division's training position and provides consultation to the Adult and Aging training committee. Serves as a resource for all staff regarding program compliance, quality assurance, and relevant policy and procedures. Is responsible for the Area Plan and division's performance data. Coordinates audits and corrective actions for follow up. Supervises the division's Business Analysts and related work and collaborates with DFS-IT staff around the work of the Business Analysts.

Illustrative Duties

Provides management and administrative oversight of non-direct or direct service functions impacting multiple programs within a program area or division. Provides direction and guidance for a specialized social work function. Provides administrative and clinical supervision to social work project teams. Ensures acceptable levels of quality and quantity in the delivery of services. Communicates performance expectations and monitors performance and outcomes of staff against the goals and objectives of the program. Participates in strategic planning and the development and integration of programs goals, policies and procedures. Participates in budget development and resource allocation and development of new funding sources.
Oversees information technology functions within a large program area to ensure priorities are addressed and to eliminate duplication of efforts. Oversees quality assurance, program monitoring, and evaluation of direct service functions. Serves as program or division point of contact and liaison with internal administrative staff to
coordinate and prioritize work among multiple direct service programs. Develops, coordinates and oversees strategies, communication tools and networks to support
integration of services. Oversees or participates in the evaluation of changes in demographic data, political and economic conditions, and trends in order to identify
service gaps and oversees or participates in work groups to modify service delivery, develop new programs, and to set priorities. Establishes and maintains relationships with community organizations and other human services agencies to develop and maintain knowledge of community needs and assists with the development and delivery of services to meet identified needs. Participates in the development of performance measures for the programs and evaluates program effectiveness. Reviews legislation and regulatory requirements to assess impact on programs. Directly supervises program or division analysts and/or other non-direct service staff.
Directly supervises direct service staff. Leads or participates on work groups relevant to the program area. Works with training team and staff representatives to implement training programs to assist staff to meet professional standards in their job performance. Participates in intra and interagency and community based work groups and task forces. Prepares or oversees preparation of narrative and statistical reports documenting the work or the program area or division.

Required Knowledge Skills and Abilities

Extensive knowledge of the principles, methods and problems of organization and management. Extensive knowledge of current social service problems and methods/approaches to address them. Thorough knowledge of the principles and practices of social work and casework supervision;
Knowledge of business process re-design methodologies. Ability to communicate clearly and concisely, both orally and in writing. Ability to use automated technology.
Ability to maintain professional ethics and confidentiality of client information. Ability to establish and maintain effective working relationships with a variety of individuals. Ability to plan and direct the work of professional staff.

Employment Standards

Graduation from an accredited four-year college or university with a bachelor’s degree, plus five years of increasingly responsible, directly-related professional experience in
the social services or human services field. A Master’s degree in a related field may be substituted for one year of the required experience.


Master's degree
Data analytics experience
Training, curriculum and staff development experience

The appointee to the position must satisfactorily complete a criminal background check and a Child Protective Services check.

Job requires walking, standing, sitting (for long periods of time), kneeling, reaching, bending, climbing stairs; uses hands to grasp, handle, or feel. Visual acuity is required to read data on a computer monitor; ability to operate keyboard driven equipment and computer. Position frequently communicates and must be able to exchange accurate information with others verbally and in writing. Employee may be required to lift or carry up to 25 lbs. occasionally. Generally, works in an office environment yet may occasionally be required to perform job duties outside of the typical office setting. Ability to access transportation to conduct business as part of included job duties. All duties performed with or without reasonable accommodation.

Panel interview, may include practical exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or status as a veteran in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

Similar jobs