Skip to main content

This job has expired

Programmer Analyst Iii

Employer
Fairfax County Government
Location
Fairfax, Virginia
Salary
$75,516.27 - $125,861.01 Annually
Closing date
Jun 19, 2021

Job Details

Job Announcement

Works as part of the the Enterprise Unified Communications Technology Business Area providing technical and programming support to system analysts, and works with various departments on Contact Center solutions, utilizing omni-channel technologies, call recording, Call Management Systems (CMS), Callback Assist (CBA), and Interactive Voice Response (IVR) solutions. May run backend call queues and provide auto attendant support when required. Works with system analysts in designing/developing new solutions based on business requirements, enhancement of existing solutions, and testing and implementing the agency's applications systems. Works directly with users to solve system problems. Coordinates with system programmers to install and maintain vendor software. Trains and provides technical support to other users throughout the County. Analyzes, designs, develops computer programs written in mainframe languages and creates documentation. Support telephony requirements and response to customer agencies’ needs 24 x 7. May be required to work extended hours in support of various projects or when is vital for continuity of government. Performs other duties as assigned.

Employment Standards

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited four-year college or university with a degree in Information Systems, Computer Technology, Business, Economics, or related field, plus three years programming/analysis experience in a complex information systems environment.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:
  1. At least three years of hands-on experience with developing call flows and IVR platform programming.
  2. At least three years hands-on experience with programming IBM mainframes.
  3. General knowledge of PBX functionalities and Voice/Telephony components
  4. General knowledge Avaya Experience Portal.
  5. General knowledge of Avaya Call Management System.
  6. General knowledge of Avaya Workforce Optimization.
  7. General knowledge of call recording applications.
  8. General knowledge of converged technology protocols.
  9. General knowledge of Microsoft Teams with Direct Routing.

PHYSICAL REQUIREMENTS:
Work is generally sedentary, preformed in a normal office environment. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview and may include exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or status as a veteran in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

Company

Fairfax County, Virginia is a diverse and thriving urban county. As the most populous jurisdiction in both Virginia and the Washington metropolitan area, the County's population exceeds that of seven states. The median household income of Fairfax County is one of the highest in the nation and over half of its adult residents have four-year college degrees or more educational attainment. Fairfax County also is home to an extensive commercial office market and is a major employment center.

Fairfax County Government is a great place to work, with a variety of jobs in different fields, great benefits, and an enjoyable working environment. We serve nearly one million residents in one of the largest counties in the country. Our talented employees have established Fairfax County as a leader in nearly every facet of public service and have won national recognition as innovators in local government.The size of Fairfax County government and the diversity of services it provides to citizens allows opportunities for personal growth and development, without ever having to change employers. In addition to pay, Fairfax County Government provides an employee benefits package worth approximately 25% of your salary in additional compensation. This package of benefits consists of programs designed to protect you and your family during your employment with the county and into your retirement years.


BENEFITS INCLUDE:
Health Insurance
Dental Insurance
Group Term Life Insurance
Contributory Retirement Plan
Deferred Compensation
Flexible Spending Account Programs
Long Term Disability Insurance
Long Term Care Plan
Tuition Assistance Program
Employees' Child Care Center
Virginia College Savings Plans

Fairfax County's Application Process: Fairfax County uses an online application process called NEOGOV at www.fairfaxcounty.gov/jobsfor nearly all positions.

Applicants who need assistance with the online application process are welcome to come to the Application Center at Fairfax County's HR Central where staff will be happy to work with you to establish an account and get your resume into the system. HR Central is located in the Government Center at 12000 Government Center Parkway, Suite 270, Fairfax, VA, and is open Monday through Friday, 8:00 a.m. to 4:30 p.m. Or call 703-222-5872 for more information.

For more information on applying, please click here - https://www.governmentjobs.com/home/applicationguide.

Company info
Website
Location
12000 Government Center Parkway
Suite 270
Fairfax
VA
22035-0034
US

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert