Engineering Technician I

Location
Fairfax, Virginia
Salary
$41,054.83 - $68,424.10 Annually
Posted
Jun 05, 2021
Closes
Jun 19, 2021
Ref
21-01087
Hours
Full Time
Job Announcement

Fairfax County boasts a top-notch school system, safe neighborhoods, thousands of acres of parkland, and bustling town centers. County government sits at the heart of this dynamic community of almost 1.2 million residents and seeks employees eager to bring their energy, enthusiasm and skills to serve Fairfax residents and to shape the county's future. Land Development Services (LDS) is the steward of the county's land development and building construction codes and regulations, and its staff members embrace their essential role as "first preventers." Every day, through careful review, permitting and inspection of site and building construction, our staff protect the health, safety, welfare, and environment for those who live in, work in, and visit Fairfax County. Our department also serves as the gateway to much of the county's economic development, reviewing over 30,000 building and site plan submissions, issuing nearly 70,000 building permits, and conducting over 220,000 building and site inspections each year. If you would like to join a creative, collaborative, innovative team doing meaningful work, then LDS is the place for you.

Under the supervision of the Customer Experience Team Manager, provides customer assistance and support through the Customer Experience Team center. Answer customer calls, facilitate appointments, track customer data. Attend meetings in person and/or virtually, as assigned. Coordinates and schedules customer appointments. Maintains familiarity with general agency practices, policies, webpages and other customer resources to provide effective guidance to customers. Mentors and provides guidance to other CET staff. Provides feedback on observations about customers' frequent issues and recommend opportunities to improve to the CET Manager. Provides guidance on technical processes. Complies with Land Development Services' safety programs and guidelines. Complies with county, agency and job specific training requirements, including emergency management and safety-related courses.

Employment Standards

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to high school graduation or a GED issued by a state department of education; and one year of engineering technical support work experience or one year of post-secondary vocational trade school or completion of one year of an applied science associate's degree.

PREFERRED QUALIFICATIONS:
  • Experience in the field of land development;
  • Experience assisting customers with questions in a fast-paced environment, both in person and on the telephone;
  • Experience analyzing metrics and data;
  • Experience researching and collaborating with colleagues in a team environment.

PHYSICAL REQUIREMENTS:
Position requires incumbent to be mobile with periods requiring sedentary tasks. Ability to operate computer driven equipment. All duties are performed with or without reasonable accommodations.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.

SELECTION PROCEDURE:
Panel interview may include a practical exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or status as a veteran in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

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