Manager, Process Management - Small Business Bank AML

Capital One
McLean, Virginia
Jun 04, 2021
Jul 03, 2021
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Manager, Process Management - Small Business Bank AML

As a Manager of Process Management within our Small Business Bank, you will lead a diverse team of associates in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line and ensure we achieve our critical well managed objectives. You will help define process improvements (including tool creation/evolution), achieve buy-in, and drive execution across our business. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and partner with key stakeholders concerning the utilization of process to ensure appropriate execution each time.

We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

General Responsibilities:
  • Creating and validating processes
  • Designing and producing metrics used to measure efficiency and effectiveness
  • Driving process improvements aligned with desired customer outcomes by decomposing customer needs and defining clear deliverables and timelines for our team(s)
  • Analyzing, identifying, and correcting data issues with systems used or owned by a department
  • Providing subject matter expertise on processes when representing the department in projects and other meetings
  • Support use case identification and story cultivation in partnership with our engineering and data analyst community
  • Managing and leading a team of associates

Basic Qualifications:
  • Bachelor's Degree
  • At least 2 years of experience in Process Management
  • At least 2 years of experience in People Management

Preferred Qualifications:
  • Lean certification or Six Sigma certification
  • 5+ years of experience in Process Management
  • 5+ years of experience in People Management
  • 2+ years of experience in Compliance or Risk Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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