Systems Administrator

Location
Washington, District Of Columbia
Posted
May 28, 2021
Closes
Jul 02, 2021
Ref
17164
Function
Administrative
Hours
Full Time
Summary

The Systems Administrator will work closely with both on-site and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of production systems.

Responsibilities
  • Provide systems administration of desktop and server systems connected to local and wide area networks.
  • Engage in desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions.
  • Provide support for implementation, troubleshooting, and maintenance of IT systems.
  • Manage IT system infrastructure and any processes related to these systems.
  • Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for all the client/server/storage/network devices and mobile devices, etc.
  • Provide Tier 2 and Tier 3 problem identification, diagnosis, and resolution of problem.
  • Provide support for the escalation and communication of status to agency management and internal customers.
  • Provide support for the dispatch system and hardware problems and remain involved in the resolution process.
  • Install/load the operating system and application software.
  • Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof.
  • Troubleshoot, maintain integrity, and configure network components along with implementing operating systems enhancements to improve reliability and performance.
  • Integrate new technologies into new and existing systems, including the transition and migration of corporate systems.
  • Execute on-site, on the floor, technical and system administration support.
  • Support requirements for managing installation, configuration, and maintenance of Unix/Windows workstations and servers, including web servers, network attached storage devices, and stored data in support of business processing requirements.
  • Perform software installations and upgrades to Unix/Windows operating systems and layered software packages and maintain them in accordance with established policies, procedures, and service level agreements.
  • Evaluate and install software and hardware patches and resolution of software related problems associated with COTS/GOTS products.
  • Assist with achieving optimum performance and availability standards through implementing appropriate technical solutions.
  • Attend meetings weekly and provide weekly status reports.
  • Resolve a wide range of system issues, troubleshooting software, hardware, diagnosis of network issues, and addressing trouble tickets and service tasks across all tiered levels.
  • Attend Authorized Outage, Firewall Change Request, and Root Cause Analysis Boards as required.
  • Create and follow procedures to maintain and manage multiple linked databases, including security, data safety and integrity, disaster recovery, and bulk data import and exports.
  • Conduct routine and emergency maintenance of assigned data center equipment.
  • Communicate and coordinate scheduled preventive maintenance windows with potentially impacted customers.
  • Collaborate and contribute to the development, administration, and testing of backup and recovery plans.
  • Ensure systems are secure to STIG guidelines by utilizing tools such as Retina and HBSS.
  • Maintain operational, configuration, and other standard operating procedures (SOPs).
  • Verify system availability with existing Enterprise tools.
  • May serve in a supervisory capacity.
  • Participate in technical research and development to enable continuing innovation.
  • Other duties as assigned

Qualifications
  • Bachelor's degree and 6+ years relevant experience OR
  • Associate degree and 8+ years relevant experience OR
  • 10+ years relevant experience
  • Years of relevant work experience includes:
  • UNIX, Windows, and/or Storage administration
  • Experience working with trouble reporting and tracking systems like REMEDY
  • Experience supporting the IC/DOD
  • Experience in the imagery intelligence domain a plus
  • CompTIA Security+ or DoD 8570 Level II equivalent within 90 days of hire
  • TS/SCI required

Knowledge, Skills and Abilities
  • Ability to travel to local sites around the DC Metro area.
  • Ability to obtain a CI polygraph.
  • Ability to create and modify scripts in multiple disciplines on Windows, Linux, and Solaris systems.
  • Ability to learn, understand, and apply new technologies.
  • Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities is required.
  • Ability to respond to after hour calls to provide "on-call" support.
  • Must possess strong problem solving and fault isolation skill sets.
  • Knowledge of the customer's processes and procedures and of the customer's production systems a plus.
  • Ability to prioritize and execute tasks in a high-pressure environment.
  • Ability to function as a team member and independently.
  • Ability to travel 0-35% to local area sites as well as other locations with similar architecture/footprint.
  • Prefer skills in one or more of the following: Window Server, Red Hat, IRIX, Solaris, Sybase, Informix, SQL, and Imagery Production Chain.
  • Ability to lift or move various pieces of computer equipment, (max 40 pounds).
  • Ability to prioritize and execute tasks in a high-pressure environment.
  • General knowledge of database administration, network administration, and possess network configuration management skills.

#NJVC, LLC

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