Process Manager
- Employer
- Capital One
- Location
- Richmond, Virginia
- Closing date
- Jun 20, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
Process Manager
Join the Enterprise Products + Platforms (EP2) Technology organization as part of the Chief of Staff team. It's an exciting time to be in Technology as we transform the way we do business and deliver effortless digital experiences to our customers.
The Chief of Staff team drives horizontal key initiatives that support ~1170 associates across multiple geographies and multiple business domains. This Process Manager position will focus on supporting our Labor Strategy workstream.
We are seeking dedicated, organized process professionals who excel in a team environment. This person will have excellent communication skills, strong attention to detail, ability to collaborate across teams as well as be able to adapt quickly to change.
Responsibilities:
- Primarily to support the Labor Strategy Champion and provide lift on data management and key reporting routines
- Manage data quality, updating our system(s) of record on regular cadences, use our reporting to identify data issues and make the connections for correction
- Support our OneTech Recruiting efforts with candidate, skill set and data updates
- Support our workstream for Non-Associate Labor
- Run Data queries and reporting support for Interviewing workstream
- Support ad-hoc processes for furloughs, R&E Tax Credits, leadership reporting
- Partner with our DA for reporting needs and accuracy in our reporting suite
Here's what we believe will help you be successful in this role:
- Genuinely care about our associates and their success
- Exceptional communication skills
- Excellent process management and project management skills
- Demonstrated ability to navigate and influence across levels, functions, and organizational boundaries and to build strong collaborative working relationships with our partners
- Ability to manage multiple projects and meet deadlines with minimal direction and supervision
- Regularly and systematically use data to uncover opportunities, track performance, and drive decision making
- Entrepreneurial ability to identify and prioritize opportunities in ambiguous contexts
Basic Qualifications
- Bachelor's degree or military experience
- At least 2 years of experience in Process Management, Project Management or Program Management
Preferred Qualifications:
- 3+ years of experience in Process Management, Project Management, or Program Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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