Risk Manager, Unified Tech Exceptions Program (UTEP) - Enterprise Services Risk
- Employer
- Capital One
- Location
- McLean, Virginia
- Closing date
- May 28, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
Risk Manager, Unified Tech Exceptions Program (UTEP) - Enterprise Services Risk
As a Technology Risk Manager in Capital One's Enterprise Services Risk (ESR), you will apply your risk management skills to the company's Technology organization. You will partner across Enterprise Services, Divisional CIO, Lines of Business, and Information Security teams to develop and support best-in-class industry risk solutions in a manner that supports innovation and protects our customers, shareholders, and associates. You will collaborate with both 1st and 2nd line teams to develop, monitor, and provide oversight to risk management processes, including reporting compliance results with requirements for the Technology organization. Your contributions will support one of Capital One's key programs to transform our risk ecosystem. Your work will drive insight into risk and control performance, as well as organizational change through risk identification, measurement, analysis, and reporting to enable better management of technology risks in an open and collaborative environment.
The Technology Risk Management - Unified Tech Exceptions Program (UTEP) Team, within Tech Risk, is seeking an experienced, highly motivated Technology Manager (MGR). The ideal candidate will have strong risk-based thinking skills, good organizational and communication skills (written and verbal), familiarity with ServiceNow system, as well as overall project management responsibilities. This will be a challenging role in a dynamic and fast-paced environment requiring the ability to multi-task and prioritize assignments appropriately.
Responsibilities:
- Perform User Acceptance Testing and Production Testing for Unified Tech Exceptions ServiceNow System
- Help manage the UTEP User Acceptance Testing and Production Testing schedule
- Provide guidance, expertise, and support for on-going design and process improvements for UTEP within the ServiceNow system
- Assist in the development of the roadmap and manage the plan for the overall Unified Exceptions Management Program ServiceNow System
- Develop and implement oversight processes to validate compliance with the Unified Exceptions Management framework and associated processes
- Engage closely with ServiceNow partners and key stakeholders in the development and system enhancements supporting the Unified Tech Exceptions Program
Basic Qualifications:
- Bachelor's Degree or Military Experience
- At least 2 years of experience in an Information Technology or Risk Management field
- At least 2 years of experience in presenting to business executives
- At least 2 years of experience in process or documentation development
- At least 2 years of governance, risk, and compliance tool experience
Preferred Qualifications:
- 2 years of experience with ServiceNow System
- 2 years of Agile experience
- 2 years of experience with JIRA
- Experience working in a fast paced consulting environment
- Ability to communicate effectively with people across multiple levels
- Ability to negotiate and influence results without direct authority
- Strong consulting skills
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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