Customer Service Representative

Employer
United Air Temp
Location
Lorton, VA
Posted
May 16, 2021
Closes
May 18, 2021
Ref
1984744231
Function
Customer Service
Industry
Other
Hours
Full Time
ABOUT THE ORGANIZATION: United Air Temp has been providing Residential HVAC service in the DC Metropolitan area since 1931. Since our inception, United Air Temp has grown from a small town in Erie, Pennsylvania to a multi-state operation including Virginia, Maryland, North Carolina, Georgia and Florida. United Air Temp has expanded to 28 branches and 3 installation departments. Our mission at United Air Temp is to create an environment where talented people, with like-minded goals can grow and achieve great things. It is our purpose to build a national company that will endure for our customers and associates. We strive to set and achieve higher standards consequently changing the industry to which we belong. United Air Temp is a production-based company with rapid advancement potential. Even during the current economy, our company is still growing. We offer a stable work environment that offers jobs security and many opportunities for careers advancement. Learn how to train, mentor, and develop yourself and others with our in-house training facility. We offer hands on training and on-the-job training that has been approved by the VA Board of Contractors. With great benefits that include; 401K Retirement plan, health care, dental insurance, Federal credit union availability and banking options. CATEGORY: Sales and Marketing Description United Air Temp Heating and Air Conditioning seeks Sales/Customer Care Associate with exceptional productivity and drive Benefits/Salary: $13/hr + bonuses based on productivity (average 40k+/yr) Career development and promotion opportunities Comprehensive benefits package, including matching 401k for FT employees PTO for FT employees You will: *Train for both the Marketing Department and the Customer Care/Operations * Receive inbound and make outbound calls to schedule maintenance and repair calls * Data enter accurate information when scheduling appointments for maintenance and repair HVAC/Plumbing professionals * Contact customers before all in-home appointments to ensure customers are home for the appointment. * Communicate continually throughout the day with field professionals to support their success (and Yours!) * Follow up with customers to address and resolve outstanding issues * Meet and exceed metrics (Bonus structure based on your personal productivity) *Transition between the departments based on Company needs. Requirements: * Customer service & Telesales experience (references appreciated) * Ability to work independently and with a team * Consistently demonstrate organizational and follow up skills * Microsoft Office * Must have availability to work overtime, weekends, and various shifts * Experience with VoIP softphone systems a plus * GED or High School Diploma * Must be able to complete a background check to company satisfaction PM21 LOCATION: VA, Lorton FULL-TIME/PART-TIME: Full-Time SHIFT: -not applicable- PI136305063

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