Site Support II
Job ID: 217328 *Location: * WASHINGTON , DC , US *Date Posted: *2021-05-14 *Category: *Information Technology *Subcategory: *Site Support *Schedule: *Full-time *Shift: *Day Job *Travel: *No *Minimum Clearance Required: *None *Clearance Level Must Be Able to Obtain: *Public Trust *Potential for Remote Work: *No *Description* SAIC is looking for a Site Support II to join our Pension Benefit Guaranty Corporation (PBGC) team in Washington, DC.A' A' This individual will interface with all employees assigned to a designated work location to support the employee and customer IT requirements and issues.A' * Responsible for ensure smooth IT operations at the workforce assigned to designated work locations and/or remote access needs.A' A' * Key interface for user support on new accounts, issuing new desktop/laptop, phone and mobile devices and software needs. * IT Support for diagnosing, troubleshooting, repairing and debugging Laptop/desktop, servers, networks, phones, printers, AV and VTC and Software systems.A' A' * IT support for customer meeting and conferencing needs for daily meetings requiring IT networks, AV, and VTC needs. * A' Interfaces with the employees/customers to ensure new IT systems (HW, SW and networks) are coordinated through all corporate interfaces (Security, ITO Directorates).A' * A' Conducts on-site installation and testing of IT equipment to ensure proper working order.A' A' * Responsibilities include oversight and integration support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility. * Installation of software maintenance releases or hardware upgrades including the oversight of the installation process and test procedures to diagnose and resolve product performance problems at installation.A' * Identifies areas requiring product improvement and approves/implements upgrades and hardware or software engineering change orders.A' * Provides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving.A' * Plans, prepares and conducts on-the-job training as required in support of the foregoing activities.A' * Additionally, may interact with more seasoned IT personnel and potentially the customer when the customer's problem cannot be resolved directly.A' * Could support across multiple site locations, as well as remote and offsite employee issues. *Qualifications* AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification. Must be able to obtain a Public Trust Clearance SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit [saic.com](or [Working at SAIC](for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.