Customer Service Representative

United Air Temp
Lorton, VA
May 16, 2021
May 18, 2021
Customer Service
Full Time
ABOUT THE ORGANIZATION: United Air Temp has been providing Residential HVAC service in the DC Metropolitan area since 1931. Since our inception, United Air Temp has grown from a small town in Erie, Pennsylvania to a multi-state operation including Virginia, Maryland, North Carolina, Georgia and Florida. United Air Temp has expanded to 28 branches and 3 installation departments. Our mission at United Air Temp is to create an environment where talented people, with like-minded goals can grow and achieve great things. It is our purpose to build a national company that will endure for our customers and associates. We strive to set and achieve higher standards consequently changing the industry to which we belong. United Air Temp is a production-based company with rapid advancement potential. Even during the current economy, our company is still growing. We offer a stable work environment that offers jobs security and many opportunities for careers advancement. Learn how to train, mentor, and develop yourself and others with our in-house training facility. We offer hands on training and on-the-job training that has been approved by the VA Board of Contractors. With great benefits that include; 401K Retirement plan, health care, dental insurance, Federal credit union availability and banking options. CATEGORY: Sales and Marketing Description United Air Temp Heating and Air Conditioning seeks Sales/Customer Care Associate with exceptional productivity and drive Benefits/Salary: $13/hr + bonuses based on productivity (average 40k+/yr) Career development and promotion opportunities Comprehensive benefits package, including matching 401k for FT employees PTO for FT employees You will: *Train for both the Marketing Department and the Customer Care/Operations * Receive inbound and make outbound calls to schedule maintenance and repair calls * Data enter accurate information when scheduling appointments for maintenance and repair HVAC/Plumbing professionals * Contact customers before all in-home appointments to ensure customers are home for the appointment. * Communicate continually throughout the day with field professionals to support their success (and Yours!) * Follow up with customers to address and resolve outstanding issues * Meet and exceed metrics (Bonus structure based on your personal productivity) *Transition between the departments based on Company needs. Requirements: * Customer service & Telesales experience (references appreciated) * Ability to work independently and with a team * Consistently demonstrate organizational and follow up skills * Microsoft Office * Must have availability to work overtime, weekends, and various shifts * Experience with VoIP softphone systems a plus * GED or High School Diploma * Must be able to complete a background check to company satisfaction PM21 LOCATION: VA, Lorton FULL-TIME/PART-TIME: Full-Time SHIFT: -not applicable- PI136305063

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