Supervisory Management Information Specialist - DE

Employer
USAJobs
Location
Alexandria, Virginia
Posted
May 16, 2021
Closes
May 21, 2021
Hours
Full Time
Duties

Summary

Come work for the USPTO, we have been ranked as one of the Best Places to Work in the Federal Government! The U.S. Patent and Trademark Office (USPTO) has been serving the economic interests of America for more than 200 years. We are responsible for granting US intellectual property rights for patents and trademarks. The USPTO is headquartered in Alexandria, Virginia, and has over 12,000 employees. For more information about the USPTO, please visit the USPTO Careers Website.

Learn more about this agency

Responsibilities

This position is located in the Patents Trial and Appeal Board (PTAB, Office of the Under Secretary and Director (U/Dir), United States Patent and Trademark Office (USPTO).

Typical duties include:
  • Serving as the expert technical authority for the information resources function, responsibilities involve assessing functionality and performance of PTAB's information technology (IT) hardware and software; solving significant problems complicated by interfaces and inter-relationships between and among programs, systems, functions, policies, and numerous critical issues; and managing necessary projects to keep software technologically current.
  • Keeping abreast of, evaluating and proposing innovative working tools (e.g. use of electronic tools, project management, reporting, customer models) as well as efficiencies in systems and working practices. Designs solutions required to automate business processes and resolve business issues.
  • Serving as the official primarily responsible for the effective, orderly day-to-day operation of the Branch for IT support management and operational functions. Provides, secures, or negotiates for the resources or services needed to run the PTAB IT systems. Develops and enhances the office administrative, management policies, operational procedures, and systems to establish a logical communication flow designed to achieve efficient support.
  • Providing thorough and detailed analysis and develops recommendations for the PTAB to implement the most effective and efficient use of technology resources to provide needed interfaces to the external and internal stakeholders to successfully prosecute all proceedings before PTAB.


Travel Required

Not required

Supervisory status
Yes

Promotion Potential
15

Requirements

Conditions of Employment

  • You must be a U.S. Citizen or National.
  • Your resume and question responses must demonstrate the job-related KSAs.
  • You must meet the definition of specialized experience.
  • Required to pass a background investigation and fingerprint check.
  • Must be registered for Selective Service, if applicable (www.sss.gov)
  • Suitable for Federal employment.


The physical worksite for this position is located in Alexandria, VA. However, the United States Patent and Trademark Office is currently under a mandatory telework posture due to the COVID-19 pandemic; therefore, this position is currently under a 100 percent telework schedule. The position's telework schedule will likely change in the future when the USPTO moves away from its mandatory telework posture. At that time, the incumbent will be expected to report to the physical work site in accordance with the updated status requirements of their supervisor. The nature and scope of future telework opportunities will be subject to the unit's telework policy, any applicable bargaining unit agreements, and supervisory approval. Payment of relocation expenses, as applicable, will be paid in accordance with this Job Opportunity Announcement. Non-compliance with the supervisor's telework-schedule requirement could result in adverse action, including separation.

Qualifications

You must meet the following United States Office of Personnel Management's (OPM) qualification requirements for the advertised position. OPM's prescribed Group Coverage Qualification Standard for Administrative and Management Positions can be found at: OPM Qualification Standards. You must meet all qualification requirements including time-in-grade (refer to 5 CFR 300.604 for more information on time-in-grade) by the closing date of the job announcement.

Specialized Experience: is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service.

For this position, the next lower grade level is a GS-14.

Specialized experience for this position includes:
  • Experience managing projects to keep an organization's IT systems current through the implementation of new systems or system upgrades.
  • Experience acquiring and utilizing necessary skills and resources on behalf of an organization, within established parameters relating to cost, time, and quality.
  • Experience developing and maintaining an organization's web-based products, including Internet and Intranet pages.
  • Experience serving as the individual primarily responsible for the day-to-day support management of IT operational functions.
  • Experience supervising and overseeing the work and day-to-day activities of staff, to include: developing and modifying performance standards and evaluating/appraising work performance; recommend training and awards; effecting corrective disciplinary action; assigning work; and carrying out Equal Employment Opportunity policies and program activities.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The incumbent must possess the following supervisory competencies to be successful in this position:

Accountability: Holds self and others accountable for measurable high-quality, timely, and cost effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.

Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.

Decisiveness: Makes well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions.

Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.

Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics.

Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.

Oral Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.

Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.

Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.

Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.

Education

Education may not be substituted for specialized experience at this grade level.

Additional information

Applicants applying for this position must be a United States Citizen.

If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information.

This is a not Bargaining Unit position.

This is a Public Trust position and has a risk level designation of "HIGH".

Background Investigation - If selected for this position, you may be required to complete a Declaration for Federal Employment (OF-306), which includes a fingerprint and credit check, to determine your suitability for Federal employment and to authorize a background investigation.

The USPTO participates in E-Verify. For more information on E-Verify, please visit the Department of Homeland Security Website .

Probationary Period- If selected, you may be required to complete an initial one-year probationary period.

Supervisory Probationary Period- If selected, you may be required to complete an initial one-year supervisory probationary period.

All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.

Relocation Expenses are not authorized and will not be paid.

CTAP and ICTAP candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a "well qualified" rating of 85 out of 100. Information about CTAP and ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: OPM CTAP/ICTAP. CTAP/ICTAP documentation requirements are listed in the "Required Documents" section of this announcement.

More than one selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 90 days from the date the certificate was issued.

All application materials become the property of the United States Patent and Trademark Office.

The United States Patent and Trademark Office is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. If you believe that you have been discriminated against and would like to file an EEO complaint, you must do so within 45 days of the date of the alleged discriminatory act. Claims of employment discrimination must be submitted to the attention of the USPTO's Office of Equal Employment Opportunity & Diversity via email (oeeod@uspto.gov) or phone (571-272-8292) .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume, optional cover letter and supporting documentation will be reviewed to determine if you meet the minimum qualifications for the position. If you meet the minimum qualifications stated in the job opportunity announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the self-assessment questions (True/False, Yes/ No, Multiple Choice questions) and place you in one of three pre-defined categories. These categories are "GOLD," "SILVER," and "BRONZE". Your resume and/or optional cover letter must support your responses to the scored occupational questionnaire, or your score may be lowered. Candidates placed in the "GOLD" category will be identified for referral to the hiring manager and may be invited for an interview.

How you will be evaluated for preference eligibility: Within each category, those entitled to veterans' preference will be listed at the top of the pre-defined category for which they are placed.

The scored self assessment questions in the job announcement will evaluate you on the following competencies. Please do not provide separate responses to the KSAs.

KSA 1: Knowledge of the latest developments in computer and information systems hardware and interrelationships between components, knowledge of pertinent software capabilities, and knowledge of design techniques to conduct studies for the development of an organization's advanced IT systems.

KSA 2: Skill in advising on the merits of proposed systems development projects and apply a structured systems analysis approach to the design and development of new or enhanced applications.

KSA 3: Skill in applying business process engineering concepts and methods sufficient to lead/conduct studies designed to identify potential improvements in the way information technology is applied to key organizational functions.

KSA 4: Knowledge of current and long-range objectives to develop long and short range operational and mobilization information management plans and projects involving definition, design, development, acquisition integration, operations, and maintenance of new technology and modified information systems.

KSA 5: Ability to manage subordinate employees, to include evaluating performance and training needs, award recommendations, effecting disciplinary actions, interviewing candidates for openings, and approving personnel actions.

For more information on category rating, please go to: DOC Bulletins

If you are invited for an interview, you will be asked to bring a copy of your most recent performance appraisal.

Please note that a complete application is required for consideration. (Please review the "Required Documents" section of this job announcement to see what must be included in a complete application).

To preview questions please click here .

Background checks and security clearance

Security clearance
Other

Drug test required
No

Position sensitivity and risk
Moderate Risk (MR)

Trust determination process
Suitability/Fitness

Required Documents

Your application and all required documents must be received by 11:59 pm ET on the closing date of this job announcement.

A complete application consists of:

1. A resume or any other written format you choose to describe your job-related qualifications; optional cover letter: Your resume should indicate your citizenship and should list your educational and work experience including titles, salary, employment dates, duties, experience and how it relates to the specialized experience in the job announcement. Please Note: Responses to job questions that are not fully supported by the information in your resume may result in adjustments to your rating. Any experience claimed in a cover letter should be substantiated by information contained in your resume. A HR Representative will validate the qualifications of those candidates eligible to be referred to the hiring official.

Supporting Documents:

1. Veterans Employment Opportunities Act (VEOA) documents -REQUIRED- If you are a Veteran claiming eligibility under VEOA, you will be asked to submit a copy of your DD-214. Veterans must include dates of military service on their application materials, and submit a copy of each Certificate of Release or Discharge from Active Duty, DD-214. For more info, please visit Special Appointing Authorities for Veterans .

2. Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) documents -REQUIRED- Applicants will be asked to submit:
(1) A copy of your specific RIF notice, written notice of your expected separation or other documents of priority consideration status;
(2) A copy of your latest SF-50 noting current position, grade, and duty location;
(3) A copy of your last performance appraisal and the rating; and
(4) Any documents from your agency that shows your current promotion potential.

You can choose ONE of the following methods to submit Supporting Documents:

1) You can upload your documents when you register or update your information on the Dept. of Commerce site which you access through the USAJobs site.

OR

2) You can fax your documents to 571-258-4254 using the system generated fax cover sheet.

NOTE: The preceding documents requirement are based on job requirements and individual applicant eligibility. Not all documents are applicable to all applicants; if you are unsure which documents apply to you, contact the HR Specialist listed on this announcement.

Review your resume and responses carefully. Responses to job questions that are not fully supported by the information in your application package may result in adjustments to your rating. A Human Resources Representative will validate the qualifications of those candidates eligible to be referred to the hiring official.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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