JOB SUMMARYThe primary functions of the Credit & Collection Specialist are to aggressively collect on past due customer accounts, ensure that our sales force adheres to Arc3 Gases' credit policy, and perform various administrative duties that are associated with the position. RESPONSIBILITIESReview and process customer credit applications as needed with the direction of the Collections Lead/Manager.Make recommendations on customers credit level based on collection activities.Respond to requests for credit information (credit reference) concerning our customers.Review and work collection reports for assigned accounts/relationships: Determine best collection approach to initiate using available information.Communicate with customers regarding past due accounts (ie, collection calls, letters, faxes, etc.) and document collection efforts.Collect payments via credit card/ACH or arrange payments on accounts and follow-up on promises to pay through mail.Diffuse tense situations by remaining calm, civil, and respectful.Ensure customer contact information is current and updated in system.Communicate with, research, and respond to customers' concerns, questions, and service opportunities (ie, short-payments, account inquiries, invoice and cylinder disputes, billing errors, misapplied payments, sales tax exemption, etc.)Coordinate and administer the small claims court process as needed.Identify internal errors (billing, cylinders, leases, rent, etc.) and communicate with appropriate company personnel to ensure that they are corrected in a timely fashion.Communicate effectively, both written and orally, with customers and coworkers by exhibiting tact and professionalism.Demonstrate commitment to achieve established goals and objectives, both individual and Team.Collaborate within team by sharing ideas, suggestions, and workloads when needed as well with Branch Team to assist in collection efforts when needed. Perform administrative duties such as receiving, processing, and distributing mail; maintaining adequate inventories of mail supplies; and data entry.Complete and maintain all company required paperwork. REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCEMust be 18 years or older.High school diploma or equivalent.Previous credit & collection experience highly valued.Computer knowledge preferred.Typing skills preferred. WORKING CONDITIONS & PHYSICAL REQUIREMENTSMust be able to sit for extended periods of time.Lift and carry up to 30 lbs of office supplies as needed.Must be able to handle stressful situations and interact with people. BENEFITS401(k) Retirement Plan with Company MatchHealth, Dental, and Vision InsuranceHealth Care and Dependent Care Flexible Spending AccountsHealth Savings Accounts with Annual Company ContributionCompany Paid Short-Term and Long-Term Disability InsuranceCompany Paid Life and Accidental Death and Dismemberment InsuranceVoluntary Life, Critical Illness, and Accident InsuranceNew Employee Referral Bonus ProgramTuition ReimbursementPaid Time OffPaid HolidaysEmployee Assistance ProgramWellness Program with Health Insurance Premium DiscountsCompany Paid UniformsPersonal Protective Equipment ReimbursementsCONFIDENTIALITY AND DISCRETION All Arc3 Gases employees must sign a non-disclosure of confidential information agreement