Pharmacy Care Technician - Remote Nationwide

UnitedHealth Group
Columbia, MD
May 14, 2021
May 16, 2021
Full Time
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)You'll enjoy the flexibility to telecommute* from anywhere within the US as you take on some tough challenges. Primary Responsibilities: Speak with eligible members over the phone to offer and conduct Medication Adherence Consultation services Primarily via cold calling or answering an inbound Auto-Dialer Obtain information and perform data entry of Adherence barriers, Allergy history, Medical conditions and other pertinent member-related information including dosage, frequency, and indications of medications Provide information to qualified members about plan services and potential benefits and direct them via warm transfer to appropriate resources Maintain performance standards including weekly / monthly calls, production metrics and quality assurance Serve as subject matter expert (SME) for pharmacy applications, including the XLCare platformYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications: High School Diploma/GED or equivalent experience Active Pharmacy Technician License/Certificate as required by the state you reside in 2+ years of experience as a pharmacy technician 1+ years of Microsoft Outlook If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (ie, entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.Preferred Qualifications: National Pharmacy Technician Certification Multi-lingual (Spanish, Mandarin, Cantonese, Russian, Vietnamese preferred) Associate or Bachelor's degree Call Center experience Advanced Certification(s) Experience delivering on business goals with focus on CMS STARs, HEDIS Working knowledge of Microsoft Excel , Word, Visio Trained in health literacy Exceptional Punctuality and Timeliness Advanced organizational skills & an attention for detail Ability to work in a rapidly changing environmentUnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Job Keywords: pharmacy care technician, pharmacy, OptumRx, UnitedHealth Group, remote, WFH, WAH, work from home, work at home, hiring immediately, #RPO

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