Dispatcher

Employer
Fh Furr
Location
Manassas, VA
Posted
May 14, 2021
Closes
May 16, 2021
Ref
1979357450
Function
Accountant, IT
Industry
Other
Hours
Full Time
Who Are We?* FH Furr Plumbing, Heating, A/C, and Electrical Inc. - ''Absolutely the Best''* 2nd generation, 39-year old family-owned business with over 350 employees* Service Northern Virginia, Southern Maryland, and DC out of our Manassas, VA main officeWhat Do We Have?* Top-notch facilities/office environment* Excellent support staff* Job stability* Great compensation* Industry-leading benefits package* Room for growth and improvement* Feedback-driven culture* Potential to work remotelyWho/What Are We Looking For?* Coordinate the transportation movements of the technicians* Must keep track of the drivers'' schedules as they change throughout the day* Keep track of the technicians'' start and departure times* Must maintain a matrix with the techs'' routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech* Requires interaction with drivers daily* Anticipate problems with routes and parts by making quick sound decisions* Respond to special requests from customers related to jobs performed by a technician* Order parts for special orders* Maintain techs'' vacation, sick and weekend schedules* Follow up on all pending/ recommended work* Forecast workload for 2-3 days out* Contact customers with parts pending and status of parts* Required to work flex schedules, working night shifts and weekends and holidays.Qualifications:* Ability to pass a background check and drug test* High school diploma (or GED)* Two years of dispatch experience is required* Demonstrate passion for excellence with respect to treating and caring for customers* Strong decision-making abilities* Ability to identify customer needs and clearly articulate product and service offerings* Highly developed sense of integrity and commitment to customer satisfaction* Meet all attendance and dependability requirements* Team playerCore Competencies:* Strong verbal and written communication skills* Comfortable in navigating through multiple software systems and windows simultaneously* Ability to show empathy when responding to customer''s needs* Must be flexible with the ability to adapt to changes quickly and think conceptually* Ability to multitaskTraining:* F. H. Furr will provide all of the training required for this positionCompensation:* Paid hourly/weeklyOffice Hours:* Monday through Friday - 7AM - 10PM* Saturday and Sunday- 7AM - 7PM* Sunday - 8AM - 5PMShift:* Full-time* After training is completed, opportunity to work remotely with a good internet connectionBenefits Offered:* Company-paid Medical, Dental, and Vision Insurance* 401(K) with a generous company match* Company-paid Long Term Disability Insurance* Company-paid life insurance policy* Short term disability and voluntary life insurance* Paid Vacations, Holidays, and Sick daysby Jobble

Similar jobs