Housing Manager

Dahlgren, Virginia
May 14, 2021
May 21, 2021
Full Time


This position is assigned to the Navy Gateway Inns & Suites (NGIS) operation; Navy Lodging Branch; Fleet Readiness; Commander, Navy Installations Command (CNIC); NSF Dahlgren, VA The incumbent will manage daily NGIS operations and lodging programs.
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  • Operates a professional Department of Defense (DoD) lodging operation, consistent with those services and amenities provided in a commercial, mid-grade hotel for guests in a Temporary Duty (TDY), Permanent Change of Station (PCS), or Leisure status.
  • Manages and is accountable for the Non-Appropriated Billeting Fund (NABF).
  • Provides short and long range financial plans to ensure program goals are met.
  • Provides customer-facing integration, execution, and management of services and resources at the installation level.
  • Ensures the safety and security of guests, associates, and lodging assets.
  • Participates in the development and execution of the installation NGIS business plan, annual budget and capital plan.
  • Maintains accountability for the requisition, receipt, and storage of all inventory, consumable, non-consumable, minor property and fixed assets.
  • Conducts weekly Room Inspections in accordance with program standards for all room types.
  • Responds to all guest comment card surveys in a professional and timely manner and in accordance with program standards.
  • Attends CNIC, Region, and Installation lodging training to ensure training efforts result in improving performance in operational management, service delivery, and proper training of employees to meet program standards and developmental expectations.
  • Manages and participates in improvement efforts to include Mystery Shop Call results; customer response results; and achieving annual property accreditation.
  • Demonstrates proficiency and knowledge with hotel management applications and reporting systems.
  • Manages online property website content.
  • Utilizes the Navy Lodging Program's Property Management System (PMS) to access guest information and retrieve reservation information for analytics and forecasting.
  • Utilizes the Enterprise Inventory Management System (CORE-HMS) to verify room inventories and modify inventory availability for multiple sales channels (e.g., Call Center, Defense Travel System (DTS), DoD lodging website, etc.) to maximize utilization and revenue generating opportunities.
  • Prepares reports for higher authority and analyzes, evaluates and implements instructions and notices from higher authority.
  • Establishes and maintains liaison with divisions, departments, directorates, and other offices that provide goods or services to the operation; fosters relationships within the community.
  • Provides oversight for a recurring facility preventive maintenance program and maximizes funding and services supporting effective maintenance efforts.
  • Manages real property resources and provides advice on renovations, improvements, and minor and/or major construction.
  • Markets the NGIS program using technology with approved online, print, and local resources to ensure patrons are aware of the availability of lodging assets and programs.
  • Develops performance work statements for contract services and measures compliance through inspections, audits, and customer critiques.
  • Meets program standardization goals and participates in the lodging accreditation program.
  • Maintains accountability for the safeguarding of all funds.
  • Meets or exceeds budgeted profit margins by accurately forecasting revenues and expenses.
  • Prepares timely, well-planned annual budgets that accurately reflect the property's potential business plan.
  • Anticipates revenue or cost opportunities and manages the timing of discretionary expenditures to stabilize cash flow.
  • Coordinates with fiscal oversight during reviews of minor property and fixed assets.
  • Ensures lodging operational costs are fully reimbursed when establishing rates for support services provided to other Programs (e.g., MWR, Unaccompanied Housing, etc.).
  • Directs work to be accomplished by staff.
  • Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities.
  • Conducts annual performance review, to include Individual Development Plan (IDP), for each staff member.
  • Participates in section staffing decisions.
  • Ensures staff receives proper training to fulfill requirements of their positions.
  • Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary.
  • Supports CNIC's Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and/or reprisal; ensures all subordinate staff understand and adhere to the policy; and ensures treatment of all staff is fair and equitable.
  • Provides immediate supervisory technical oversight for three or more site subordinates.

Travel Required

Occasional travel - May be required within the normal scope of duties.

Supervisory status

Promotion Potential


Conditions of Employment

  • You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9
  • Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment
  • Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer


  • Knowledge of personnel policy and practices to handle human resources requirements in a government environment (e.g., recruitment, performance management, evaluation, etc.).
  • Knowledge of associated laws, regulations, and policies used by the DoD, Department of the Navy (DON) and other U.S. government agencies to effectively manage individuals and teams in the workplace.
  • Knowledge of techniques to mentor, motivate and coach subordinate employees and skill in leadership practices.
  • Knowledge of CNIC's EEO policy and procedures.
  • Knowledge of hotel, lodging, or hospitality management.
  • Knowledge of the daily operations of a hotel to include safety; environmental and fire prevention regulations and practices; hotel management procedures; and front desk, housekeeping, and maintenance operating principles and practices.
  • Knowledge of an automated property management system(s) (experience with Epitome is desirable).
  • Knowledge of NAF budgeting; government procurement procedures; and fiscal, material, and cash management.
  • Knowledge of training and certification requirements for all staff.
  • Ability to understand and utilize a wide range of military policies and regulations pertaining to often complex situations involving the planning, funding, construction, maintenance and utilization of government owned, leased, rented or contracted facilities.
  • Ability to recognize and define problems, identify alternative solutions, select the best course(s) of action, and submit suggestions or present useful new ideas to improve operations.
  • Ability to use range of software applications for communication and management functions (e.g., Word, Excel, PowerPoint, Outlook, etc.).
  • Ability to independently plan, develop, prioritize and manage continuing projects, operations and programs.
  • Ability to analyze and prepare clear, concise, and technically sound reports related to work within the Branch.
  • Ability to develop and effectively deliver presentations and/or training.
  • Ability to perform the full range of supervisory duties.
  • Ability to communicate effectively both orally and in writing, in English


Additional information

Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. Spouse Preference does not apply to NF 04 and NF 05 positions. Please clearly identify in your application that you are asking for spouse preference and complete the Request for Military Spouse Preference form and submit a copy of current PCS orders. Failure to submit current PCS orders with application will prevent spousal preference from being granted. Acceptance or declination of a regular full or part-time non-appropriated or appropriated fund position ends your ability to claim this preference.

Some positions have special requirements. In these cases selection is tentative pending satisfactory completion of these requirements. Applicants may be required to provide proof of education, etc. All selections are contingent upon the obtaining of satisfactory employment reference checks.

As a condition of employment, the selected individual will be required to participate in the Direct Deposit/Electronic Fund Transfer program.

SELECTIVE SERVICE REQUIREMENT: If you are a male born after December 31, 1959 and at least 18 years of age, employment law (5 U.S.C. 3328) requires that you must register with the Selective Service System (military draft), unless you meet certain exemptions. If applicable, failure to register will prevent you from being considered for employment. To register, please visit the Selective Service web site at https://sss.gov/register/.

The Department of the Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, or any other non-merit factor.

The Department of the Navy provides reasonable accommodation to applicants with disabilities. Applicants with disabilities who believe they require reasonable accommodation should contact our Human Resource Office to ensure that the Department of the Navy can consider such requests. The decision to grant an accommodation will be made on a case by case basis.

When relocation expenses are authorized to perform a Permanent Change of Station (PCS) with the federal government, the IRS considers the majority of your entitlements to be taxable. Additional information: https://www.dfas.mil/CivilianEmployees/Civilian-Permanant-Change of Station-PCS/Tax-Information/ .

Public Trust is a type of background investigation, but it is not a security clearance. Depending on the job, you must complete either the Standard Form 85 (SF85) or 85P (SF85P) questionnaire.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Public Trust is a type of background investigation, but it is not a security clearance. Depending on the job, you must complete either the Standard Form 85 (SF85) or 85P (SF85P) questionnaire.

Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire .

Background checks and security clearance

Security clearance

Drug test required

Required Documents

  • If you are a veteran claiming Veterans' Preference, please attach your DD-214 "Certificate of Release or Discharge from Active Duty," showing all dates of service, receipt of medals and campaign badges, as well as character of service (Honorable, General, etc.). The member 4 copy of your DD-214, "Certificate of Release or Discharge from Active Duty," is preferable.
  • For a disabled veteran, you must submit a Department of Veterans Affairs (DVA) letter on DVA letterhead that states your overall combined service-connected disability rating.
  • A resume should be provided. It should include relevant work experience (start/end dates stated in month/year, description of duties and salary), applicable education at a minimum, and your contact information. For current or previous Federal employees, it should also include the Pay Plan, Series and Grade for each work experience entry.


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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