Supv Housekeeping Manager

Dahlgren, Virginia
May 14, 2021
May 21, 2021
Full Time


This position is located at the Navy Gateway Inns & Suites operation at NAME OF COMMAND. The purpose of this position is to provide direct onsite management and administration of the housekeeping department and to ensure guests are provided adequate and timely housekeeping services.
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Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude;demonstrate effective communication skills; professionally

interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involvingmanagement as necessary.

Utilizes the Property Management System (PMS) to access reports, daily room requirements, and ensuring that subordinates clean occupied rooms to required standards and make vacant rooms ready.

Performs a full range of supervision to include training, planning, work direction, and administration for the housekeeping department. Advises management of all items required to accomplish the

housekeeping mission, including accountability and responsibility for bulk items issued from the storeroom. The incumbent is also responsible for coordinating, supervising, and completing the quarterly linen inventory as

well as periodic unannounced supply inventories. Develops the organizational structure and staffing requirements of the housekeeping department. Responsibilities include providing input for housekeeping staff position

descriptions, advising management of all personnel requirements, and interviewing/hiring of prospective staff. Evaluates performance, recommends awards, and/or corrective/disciplinary actions. Ensures all leave requests

are in writing and approves/disapproves in a timely manner. Interview and recommend applicants for selection or promotion. Conducts written daily inspections of rooms to ensure that the housekeeping staff maintains

acceptable levels of cleanliness, material conditions, and compliance with regulations. Inspected areas include walls, doors, carpets, FF&E, plumbing, and HVAC systems. The incumbent takes corrective action on all

housekeeping discrepancies and reports all other discrepancies to the appropriate department for action. Validates room furniture inventories by condition and count. Develops and conducts a training program. Maintains

training records for each staff member. Coordinate with the Front Desk Supervisor and Maintenance Manager to determine daily room requirements and ensure that subordinates clean occupied rooms to required standards

and make vacant rooms ready. Handles guest and/or staff suggestions and complaints, resolving problems in a tactful and diplomatic manner, referring difficult and/or unusual situations to management.

Reads and interprets business records and statistical reports. Through evaluation of staffing needs, supply and linen usage, furniture condition, provides input for the budget on required expenses.

Conducts special studies or reviews as required. Perform cleaning duties on an "as needed" basis to cover for staff shortages or other unanticipated occurrences.

Performs other related duties as assigned.

Travel Required

Occasional travel - Occassional travel may be required in the normal scope of duties.

Supervisory status

Promotion Potential


Conditions of Employment

  • Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer
  • Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment
  • You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9


Four years experience in a housekeeping department that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to housekeeping and/or custodial and laundry operations.

Professional knowledge of the lodging organization administration, policies/procedures, and supervisory practices in conducting day-to-day operations. Knowledge of housekeeping and facility policies and standards,

use and care of cleaning solutions, safety, environmental, and fire prevention regulations and practices. Must be skilled in the use of a personal computer and varioussoftware programs, including knowledge of the property

management system. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing in English. Must possess basic math, reading, and computer skills.


Additional information

Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. Spouse Preference does not apply to NF 04 and NF 05 positions. Please clearly identify in your application that you are asking for spouse preference and complete the Request for Military Spouse Preference form and submit a copy of current PCS orders. Failure to submit current PCS orders with application will prevent spousal preference from being granted. Acceptance or declination of a regular full or part-time non-appropriated or appropriated fund position ends your ability to claim this preference.

Some positions have special requirements. In these cases selection is tentative pending satisfactory completion of these requirements. Applicants may be required to provide proof of education, etc. All selections are contingent upon the obtaining of satisfactory employment reference checks.

As a condition of employment, the selected individual will be required to participate in the Direct Deposit/Electronic Fund Transfer program.

SELECTIVE SERVICE REQUIREMENT: If you are a male born after December 31, 1959 and at least 18 years of age, employment law (5 U.S.C. 3328) requires that you must register with the Selective Service System (military draft), unless you meet certain exemptions. If applicable, failure to register will prevent you from being considered for employment. To register, please visit the Selective Service web site at

The Department of the Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, or any other non-merit factor.

The Department of the Navy provides reasonable accommodation to applicants with disabilities. Applicants with disabilities who believe they require reasonable accommodation should contact our Human Resource Office to ensure that the Department of the Navy can consider such requests. The decision to grant an accommodation will be made on a case by case basis.

When relocation expenses are authorized to perform a Permanent Change of Station (PCS) with the federal government, the IRS considers the majority of your entitlements to be taxable. Additional information: of Station-PCS/Tax-Information/ .

Public Trust is a type of background investigation, but it is not a security clearance. Depending on the job, you must complete either the Standard Form 85 (SF85) or 85P (SF85P) questionnaire.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Public Trust is a type of background investigation, but it is not a security clearance. Depending on the job, you must complete either the Standard Form 85 (SF85) or 85P (SF85P) questionnaire.

Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire .

Background checks and security clearance

Security clearance

Drug test required

Required Documents


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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