Management Analyst (Administrative Services Team Lead)

Washington, D.C
May 14, 2021
May 18, 2021
Full Time


This position is located in Air Traffic Organization (ATO), Management Services Business Unit, People Services Directorate, HQs Administrative Services Group, AJG-P1. This group is responsible for fulfilling the ATO's human capital needs through active engagement, planning, and strategizing with our customers to attract and retain a diverse, qualified workforce.

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As a Management and Program Analyst, he/she researches, analyzes, evaluates and reviews Administrative Service program activities to ensure compliance/consistency with Federal Aviation Administration (FAA) and ATO policies and procedures. Conducts business trend analysis to continually align business practices and activities with customer needs and expectations. Typical assignments include: providing guidance to less-experienced professionals; defining and developing internal policies and procedures; predicting potential issues and proposing preventive actions. He/she provides leadership for highly complex and challenging activities under the minimal direction of the Team Manager. He/she collaborates with the FAA/Office of Human Resource/Employment Services Division (AHR/AHF) to assist senior management and to resolve issues in matters relating to human resources management, position management, classification, recruitment and staffing workforce planning, performance management, awards, and time and attendance administration. This work affects ATO's ability to support the operational workforce and the safety of the flying public.

He/she leads a team of employees to meet the assigned goals and objectives of the Administrative Services Group. He/she applies knowledge of leadership and team building skills and techniques such as: group facilitation, coordination, coaching, problem -solving, interpersonal communications, consensus-building, planning techniques, etc. to encourage teamwork and to make sure that employees get the job done. He/she applies knowledge of FAA policies and objectives to identify, define, and organize resources for large projects/ programs/work activities. He/she acquires and allocates resources to accomplish activities within established schedules and budgetary requirements.

He/she applies experience and expert knowledge of analytical and evaluative methods and techniques to conduct functional activities for projects/programs that often requires the development of new and innovative approaches. He/she identifies and resolves challenging problems or issues that often cross organizational boundaries and impact on the accomplishment of strategic objectives. As a principal specialist and liaison to AHR/AHF, he/she applies experience interpreting ATO internal business rules, hiring policies and targets to ensure that requests comply with applicable policies and procedures prior to submission to AHR/AHF. He/she applies experience using quantifiable techniques to monitor and track staffing levels and cumulative gains/losses against projected staffing targets. He/she monitors hiring activities against attrition forecasts to track staffing levels and cumulative gains/losses against projected staffing targets to ensure target management goals are achieved for the ATO operational workforce. He/she consults with AHR/AHF to work with ATO Service Units in support of the Department of Transportation (DOD hiring initiatives to meet DOT goals.

Contacts are internal and external. He/she may act as a principal point of contact to provide advice and guidance on the applications of policies and procedures. He/she participates in ATO/FAA-Wide focus groups to improve and/or enhance administrative processes and procedures. He/she formulates positions on major projects/ policies/issues for management consideration. Prepares, reviews, and recommends approval of major reports on projects, programs and other work activities for internal and external distribution. Develops briefings to convey strategic vision and/or organizational policies to internal and external audiences.

Although broad policies and objectives provide general guidance for addressing issues, he/she is often required to develop new approaches. He/she has broad discretion to ensure the alignment of organizational goals and policies and the requirements of the projects and/or other work activities.

Travel Required

25% or less - The job may require up to 25% travel.

Supervisory status

Promotion Potential


Conditions of Employment

  • US Citizenship is required.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must submit an SF50 (See Required Documents)


Candidates must have one year (52 weeks) of SPECIALIZED EXPERIENCE equivalent to at least the next lower grade level (FV-I or FG/GS-13) that is typically related to the line of work of the position to be filled and which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, specialized experience must have been at least equivalent to the next lower level in the normal line of progression for the occupation in the organization.


Experience using quantifiable techniques to track staffing levels and cumulative gains/losses against projected staffing targets. AND;

Experience interpreting ATO internal business rules, hiring policies and targets to ensure that requests comply with applicable policies and procedures prior to submission to AHR/AHF.

  • You should include relevant examples of the specialized experience in your work history. Errors or omissions may impact your rating or may result in you not being considered.
  • Answer all questions to the best of your ability. DO NOT ASSUME THAT BECAUSE YOU HOLD OR HAVE HELD THIS POSITION, YOU WILL AUTOMATICALLY BE FORUND ELIGIBLE. You may be asked to provide evidence or documentation that you have this type of experience later in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during the application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification.
  • *Applicants who fail to demonstrate possession of any of the above criteria AND who do not provide the required documentation will receive no further consideration for this position.*
  • Applicants may be asked to verify information on your application for employment with the FAA.
  • **All qualification requirements must be met by the closing date of the vacancy.**


Education cannot be substituted at this level.

Preview Job Questionnaire
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

Additional information

We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.

FAA employees, their spouses and minor children may not hold stock or any other securities interest in an airline, aircraft manufacturing company, or in a supplier of components of parts to an aircraft manufacturing company. This prohibition is effective on the date of your appointment. If selected, your acceptance of the agency's final offer means you agree to comply with this prohibition. Questions may be directed to an agency ethics official at .

The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies.

1. As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant, you are NOT required to provide a narrative response in the text box listed below each KSA.

In lieu of providing a KSA narrative response in the text box listed below each KSA section, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.

2. Applicants may be asked to verify information they have provided on their application for employment with the FAA.

3. Please ensure that you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job.

4. Management may choose to interview all, some, or none of the referred candidates.

5. This position is covered by the FAA Core Compensation Plan. Additional information about core compensation is available on the website:

6. This is a Level 1 (Low Risk) position requires favorable adjudication of a National Agency Check and Inquiries (NACI) background investigation prior to appointment.

This is not a bargaining unit position.

Links to Important Information: Locality Pay , COLA

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Background checks and security clearance

Security clearance

Drug test required

Required Documents

ALL applicants MUST submit the following:

(1) resume with complete work history; and

(2) a copy of your most recent SF-50
(Notification of Personnel Action).

*For guidance on how to create a Federal resume, visit

*Failure to submit all required documents by the closing date will result in a finding of ineligible. We are not responsible for incomplete, illegible or missing documents.

*Please DO NOT email your application documents. We cannot accept documents via the email system. Documents sent via email will NOT receive consideration.

If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.

If you are an FAA employee, you can access and print your SF-50 from the eOPF system .

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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